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Orbi WiFi 7 RBE973
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Re: Orbi RBR50 Will Not Factory Reset

Djshuh
Aspirant

Orbi RBR50 Will Not Factory Reset

Hi,

So I have a problem with my Orbi RBR50!  Factory Reset doesn't work. I try to press the reset button 10 seconds also 30 seconds but without change, Power LED  also green color, not orange. In RBS50 this function it's working. Only when I turn off Power and hold the reset button Power LED starting Blinking RED! It means Blinking red: The firmware is corrupted. How I can fix it? I can't connect RBR50 in my laptop or phone.

Pls, advise how to solve this problem ....

 

Kind regards,

 

Djshuh

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 6

Accepted Solutions
Mstrbig
Master

Re: Orbi RBR50 Will Not Factory Reset


@Djshuh wrote:

I did all these actions. Power LED color green but same my RBR50 doesn't work. No internet connection no WiFi also I can't connect in my device.After you factory reset, did you load the app and re-configure the RBR50? It needs to be reinstalled after reset.


 

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Message 4 of 6

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Mstrbig
Master

Re: Orbi RBR50 Will Not Factory Reset


@Djshuh wrote:

Hi,

So I have a problem with my Orbi RBR50!  Factory Reset doesn't work. I try to press the reset button 10 seconds also 30 seconds but without change, Power LED  also green color, not orange. In RBS50 this function it's working. Only when I turn off Power and hold the reset button Power LED starting Blinking RED! It means Blinking red: The firmware is corrupted. How I can fix it? I can't connect RBR50 in my laptop or phone.

Pls, advise how to solve this problem ....

 

Kind regards,

 

Djshuh


I find any device can be stubborn sometimes. When I run across a stubborn Orbi, I try this.

Plug the power supply into the RBR50, but not in the wall. Let it sit for a bit. I go from 1 minutes to 5 minutes, depending on my patience.

Holding down the reset button, plug in the Orbi and turn it on. Do not let go of the reset button, watch it blink red. Eventually it should turn solid green. Sometimes I release the reset the minute it blinks red too, then eventually it will turn green. 

If this does not work

Message 2 of 6
Djshuh
Aspirant

Re: Orbi RBR50 Will Not Factory Reset

I did all these actions. Power LED color green but same my RBR50 doesn't work. No internet connection no WiFi also I can't connect in my device.

Message 3 of 6
Mstrbig
Master

Re: Orbi RBR50 Will Not Factory Reset


@Djshuh wrote:

I did all these actions. Power LED color green but same my RBR50 doesn't work. No internet connection no WiFi also I can't connect in my device.After you factory reset, did you load the app and re-configure the RBR50? It needs to be reinstalled after reset.


 

Message 4 of 6
Djshuh
Aspirant

Re: Orbi RBR50 Will Not Factory Reset

Thanks for the advice!

Message 5 of 6
Djshuh
Aspirant

Re: Orbi RBR50 Will Not Factory Reset

The problem is that mint I can't do a factory reset!  The factory reset process fails. Power LED changes color only when I turn off and hold the reset button. 

Message 6 of 6
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