Orbi RBR50 dropping connection

[Stronz]

My RBR50 keeps dropping packets every minute or so. The glitching is killing my iphone and zoom calls. I've nailed it down to the router itself because I will ping the router address - 192.168.1.1 and below is what I typically get. These drops happen completely arbitarily and are usually between 1 to 6 packets. I can't typically go more than a minute or two without a drop. 

Here are all the things I have done that have not worked:

Changed from Auto Preamble to Short Preamble

Disabled Fast Roaming

Disabled IPV6

Disabled Daisy chaining

Changed 2.4g from Auto to channel 11

Changed 5g to 44Ghz from 48ghz

I changed modems from one manufacturer to another

Upgraded firmware to 2.7.3.22

I'm at my wit's end, help.

[michaelkenward]

---

@Stronz wrote:

My RBR50 keeps dropping packets every minute or so.

You have posted your message in the section of this community given over to General WiFi Routers (Non-Nighthawk & Non-Orbi). (This is easily done, given Netgear's complicated community structure.)

Many questions apply to different types of device, so there may be useful responses here, but Orbi devices are a bit different from most routers so you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi - NETGEAR Communities

I will ask the Netgear moderator to move your message.

[olympos1625]

Hi Stronz,

Good day!

Welcome to NETGEAR Community!

I would like to endorse you to NETGEAR Level 2 support team for a callback. Please DM the following information:

Name:

Email:

Phone:

Preferred schedule (atleast 2 days ahead)

Timezone:

Device S/N:

Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

Has a factory reset and setup from scratch been performed since last FW update? 

---

@Stronz wrote:

My RBR50 keeps dropping packets every minute or so. The glitching is killing my iphone and zoom calls. I've nailed it down to the router itself because I will ping the router address - 192.168.1.1 and below is what I typically get. These drops happen completely arbitarily and are usually between 1 to 6 packets. I can't typically go more than a minute or two without a drop. 

Here are all the things I have done that have not worked:

Changed from Auto Preamble to Short Preamble

Disabled Fast Roaming

Disabled IPV6

Disabled Daisy chaining

Changed 2.4g from Auto to channel 11

Changed 5g to 44Ghz from 48ghz

I changed modems from one manufacturer to another

Upgraded firmware to 2.7.3.22

I'm at my wit's end, help.

---