- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Orbi RBR50 magenta ring
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Router: RBR50: Purchased May 19, 2019, Firmware updated within the last week.
Modem: Comcast TG3482G
Woke up this morning to no wifi, was working last night perfectly, no changes were made.
Solid magenta ring on router
Rebooted router via app 2x
Rebooted modem via app 1x.
Rebooted router via unplug/replug
Rebooted modem via unplug/replug
Called comcast, they did reset and then turned off bridge mode.
Upstream to internet directly via Comcast router/modem is OK, so issue is with Orbi.
What do I do?
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@SRNIJMU wrote:Just tired it again. Nothing. I didn't change any settings while bridge mode was off. I think I'm going to replace it but it's redicululus that a $500 router would die after a little over a year. I've bought many netgear routers over the years but never again.
If you have not done so, try a factory reset and reconfigure the Orbi router
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi RBR50 magenta ring
@SRNIJMU wrote:Router: RBR50: Purchased May 19, 2019, Firmware updated within the last week.
Modem: Comcast TG3482G
Woke up this morning to no wifi, was working last night perfectly, no changes were made.
Solid magenta ring on router
Rebooted router via app 2x
Rebooted modem via app 1x.
Rebooted router via unplug/replug
Rebooted modem via unplug/replug
Called comcast, they did reset and then turned off bridge mode.
Upstream to internet directly via Comcast router/modem is OK, so issue is with Orbi.
What do I do?
Did you reconfigure the Orbi router since you had bridge mode turned off?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi RBR50 magenta ring
I just got off a call with Xfinity, thinking that it was their issue. But turns out, they have been getting calls from customers with Netgear routers all morning, complaining about loosing internet.
For now I have switched to an older router from a different company and the internet is back on.
Not sure how and where to complain about Netgear issue.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi RBR50 magenta ring
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi RBR50 magenta ring
Just tired it again. Nothing. I didn't change any settings while bridge mode was off. I think I'm going to replace it but it's redicululus that a $500 router would die after a little over a year. I've bought many netgear routers over the years but never again.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@SRNIJMU wrote:Just tired it again. Nothing. I didn't change any settings while bridge mode was off. I think I'm going to replace it but it's redicululus that a $500 router would die after a little over a year. I've bought many netgear routers over the years but never again.
If you have not done so, try a factory reset and reconfigure the Orbi router
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi RBR50 magenta ring
I can try but it's a real pain. I need to call Comcast back each time and ask them to unbridge the modem. Also, why would it stop working randomly overnight and why would a factory reset help? Did some setting get randomly corrupted? I've been having issues with the router for about 4 months now, required daily reboots for random 1 week stretches.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi RBR50 magenta ring
@SRNIJMU wrote:I can try but it's a real pain. I need to call Comcast back each time and ask them to unbridge the modem. Also, why would it stop working randomly overnight and why would a factory reset help? Did some setting get randomly corrupted? I've been having issues with the router for about 4 months now, required daily reboots for random 1 week stretches.
I know it is, and everyone is reluctant to do it. However, every manufacturer's router I deal with, sometimes for some reason, whether it's power outage, mis configure, etc, they malfunction, and the only way to get the router or satellite to work properly is to factory reset it.
What is your Comcast router connected to? You should be able to setup your Orbi router, as Comcast is issuing an IP address and DNS servers.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more