Re: Orbi Rbr20 Ethernet not working

kotton · ‎2021-01-20

I've got an rbr20 with 2 satellites that all work fine on WiFi. I used to have a home NAS connected via the Ethernet port that also worked fine.
Now when I try to use anything else on the Ethernet port, like the security camera NVR or a laptop, I can't get internet through those attached devices. I've tried 3 different Ethernet cables. WiFi always works.
Any help appreciated.

FURRYe38 · ‎2021-01-20

Have you powered OFF the RBR for 30 seconds with a wired PC connected to the RBR then turned the RBR back ON?

Do all ports not work?

Swapped LAN cables for good quality or known working cables? CAT6 is recommended.

Be sure your devices are set for networking configuration to automatic obtain IP addressing and not static IP addressing ON your devices.

kotton · ‎2021-01-25

Tried that and no luck. The laptop is Windows 10. It recognises that the Ethernet is connected but says "unknown connection"
Is there some settings in the Orbi that I need to change? Can you get internet via the WiFi and the Ethernet at the same time?
I can't understand why I could just plug my NAS into the Ethernet and it worked out of the box but nothing else seems to be able to get internet via the Ethernet port?

kotton · ‎2021-01-27

Anyone have any suggestions?

FURRYe38 · ‎2021-01-27

I would make contact with NG support to see what your options are...

kotton · ‎2021-01-27

Contacted them already. As it's past 90 days since I purchased it I have to sign up and pay for any help. They suggested I try here.

CrimpOn · ‎2021-01-27

@kotton wrote:
Tried that and no luck. The laptop is Windows 10. It recognises that the Ethernet is connected but says "unknown connection"
Is there some settings in the Orbi that I need to change? Can you get internet via the WiFi and the Ethernet at the same time?
I can't understand why I could just plug my NAS into the Ethernet and it worked out of the box but nothing else seems to be able to get internet via the Ethernet port?

I have a Windows 10 laptop that does something similar. ("unknown connection")

What I have been doing is go into the Control Panel, Network Settings, "Disable" the ethernet adapter, then "Enable" it.

Hot Damn. NOW it sees the Orbi.

Eventually I will have to figure out why this is happening. For now, it's just "disable - enable" and get on with life.

kotton · ‎2021-01-28

Interesting. I'll try that. But what I really need is for the security camera NVR to connect.