Orbi app signin with 2-step verification is not working

[gjk017]

I no longer have access to the email address that was used to setup 2-step verification.  The sms option shows my phone number but will not proceed when selected.  I updated and verified my new email address in my account at netgear.com.  But the Orbi App still has my old email address.  What needs to be done to get my new email in sync?  And also have texting option to work?

[FURRYe38]

Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.