Orbi - random reboots

[vanishevo]

Hi guys,

Bought an Orbi around two weeks ago, everything was going fine until one week ago when the random reboots started. 

It most recently rebooted just 40 mins ago, as is reported within the show statistics screen. System Up Time 00:41:39

Has anyone else ran into this?

BTW, I'm running firmware V1.8.0.6

Thanks

Chris

[vanishevo · Accepted solution]

A quick update.. after swapping out the unit, everything now works fine!

Must have been a hardware issue. 

The RMA process was very straight forward here in Australia, a replacement unit was sent out along with a return con note.. all too easy! 

[DarrenM]

Hello vanishevo

How often is it rebooting?

DarrenM

[vanishevo]

Hi DarrenM,

So far, around every second or third day. The current uptime is 1Day 16Hrs, which is just before I made the post.

Some futher info around the setup: Router is in AP mode, patched into a brand new Telstra (an Australian Telco) supplied VDSL router. 

Thanks

Chris

[DarrenM]

Hello vanishevo

Have you noticed if you main router/modem is losing internet connection at the same times the orbi reboots?

DarrenM

[vanishevo]

Thanks for the reply DarrenM.

Yes I've checked that, no issues to report with the internet connection. 

For an isolation test, I've actually rebooted the router/modem and the Orbi flashes purple as expected, things go back to normal once the router/modem is back online. 

Is it worth swapping the power adaptors between the main Orbi and the satellite?

[DarrenM]

Hello Vanishevo

You can try that or even try plugging them into a different power strip or outlet.

DarrenM

[vanishevo]

Hi Darren,

It just rebooted itself again, was plugged directly into the wall.

Have you heard of anything like this before? Sounds like I'll need to return it.

Thanks

[DarrenM]

Hello Vanishevo

Yea you may need to exchange it or contact support.

http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

DarrenM

[PDaddy]

Happening to me as well.  Very irritating problem.

[vanishevo · Accepted solution]

A quick update.. after swapping out the unit, everything now works fine!

Must have been a hardware issue. 

The RMA process was very straight forward here in Australia, a replacement unit was sent out along with a return con note.. all too easy!