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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Thanks alot. Done it. Fingers crossed. I am pretty close to getting rid of them.
I am still seeing a small number of drop outs in the 2.4GHz band (about 1 or 2 an hour) - but certainly nothing like I was seeing before. Happens to router as well as the satellites - just every once in a while they decide to upchuck for a second or so. In the attached pic the red dropout is a satellite and the pink dropouts are the router.
Still convinced that the drop outs are are happening due to a communication failure between the router and the satellite.
Keeping an eye on this - if I cannot get this resolved, I will have to take the system back (I still have 10 days) - but I really would like it to work. Netgear has been responsive - and they are trying to find a solution with/for me.
If you are still inside the return period, you might want to return them and get the Orib Pro; I did that about 5 weeks, ago, and havent had a single drop since..
I am keeping that in mind as a possibility. Have to say, though, that it would be a bit hard to trust Netgear with this type of solution again (especially for more money) and I would probably lean towards another brand that has been recommended on the forum.
But rooting for Netgear to get this resolved for everyone. Especially with now 6 router drops in the same hour (4 in the 2.4GHz and 2 in the 5GHz)
Jvreeman wrote:
I am keeping that in mind as a possibility. Have to say, though, that it would be a bit hard to trust Netgear with this type of solution again (especially for more money) and I would probably lean towards another brand that has been recommended on the forum.
But rooting for Netgear to get this resolved for everyone. Especially with now 6 router drops in the same hour (4 in the 2.4GHz and 2 in the 5GHz)
Jvreeman Please understand that your plot does not indicate a problem with your Orbi. The plot also does not indicate that the Orbi dropped the WiFi signal. The only thing the plot shows is that your WiFi scanning device missed six packets. This is completely normal, given how the scanning tools must work. Your scanning device can only listen on one channel and one band at a time. So, your device must change to a given band and channel, send a probe request, wait for a response, change channels, and repeat. Because the router and device are not sync'd in the process, the scanning device will occasionally change channels before the respone is received. You need a scanning app and a WiFi card that can be locked to a particular channel to avoid these dropped packets.
I understand you bought an Orbi Pro. I wouldn't be surprised if you see the same scanner results with the pro. If you do, keep in mind that it does not indicate an actual problem.
Jvreemanwrote:I am still seeing a small number of drop outs in the 2.4GHz band (about 1 or 2 an hour) - but certainly nothing like I was seeing before. Happens to router as well as the satellites - just every once in a while they decide to upchuck for a second or so. In the attached pic the red dropout is a satellite and the pink dropouts are the router.
Still convinced that the drop outs are are happening due to a communication failure between the router and the satellite.
Keeping an eye on this - if I cannot get this resolved, I will have to take the system back (I still have 10 days) - but I really would like it to work. Netgear has been responsive - and they are trying to find a solution with/for me.
Have you tried putting the router and satellites closer together? It may be that because one or more of your satellites is a little too far from the router (or another satellite if you have daisy-chaining enabled), that variations in wireless signal strength are causing problems.
Just a thought, you may already have tried changing the satellite placement.
Roger,
Yes, I am playing with placement and trying to keep some sort of line of sight between satellites and the router. Just moved one of the satellites again to see if this reduces the drop outs. But unfortunately, it hasn't really improved.
JV
I had the 6000 model and my house is approx. 2750 sq. ft. It can’t be it works for a day then not. Position has nothing to do with why it doesn’t work. I wasn’t getting performance at the satellite nor the router. It’s called JUNK. I can’t believe it has gotten great reviews from what I considered reliable reviewers. Take it back and walk away.
This is "supposed" to be rated for a 5000 sq. ft. home. Not many people have larger than that. Sattelite placement shouldn't be a problem.
So I returned the Orbi and went EERO PRO.
The store I returned it to said that I am not alone. So there you have it.
JV
I have also been having disconnects of the Orbi router, which requires a manual power off then on to reconnect to the internet. I am currently using firmware V2.1.2.18. This version has helped reduced the disconnects. I have determined that only one device is causing my disconnects - a Harmony Hub. It doesn't happen every time but maybe once every 10 times accessed via of the harmony Hub remote on app on iPhone X. I have contacted Logitec about the issue, but have recieved no help from them. It seems there is an issue with the Harmony and mesh wifi, since the Hub is only available with 2.4 Ghz wifi.
Hi, how can you view the connection status to see if its still dropping or not? I only know about the drops when it keeps fropping my Skype calls but I wonder if there;s some connection status window in the login I'm missing?
Thanks
Dan
Also, I'm not clear if I should also update the router with 2.0.1.4, or just the sateliites? At the momemnt I have the satellites on 2.0.1.4 and the router on V2.1.2.18? Seems to be working ok.
Quickscanwrote:Also, I'm not clear if I should also update the router with 2.0.1.4, or just the sateliites? At the momemnt I have the satellites on 2.0.1.4 and the router on V2.1.2.18? Seems to be working ok.
You should definitely have the router and all the satellites on the same firmware version. Netgear strongly recommends this.
