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Datoeter's avatar
Datoeter
Aspirant
Feb 25, 2020
Solved

Orbi satellites do not connect anymore

Hi All,

 

Till yesterday my Orbi's worked fine, i have two indoor satellites and one outdoor satellite. Now i seems that the router cannot connect with the satellites. I tried rebooting, manual syncing etc. When i login into the router i see on the home page under satellite 2 (the outdoor is not connected right now). But in my app i can't find them. the network map shows for all satellites maganta. 

 

Do anyone have any sugestons?

 

The firmware is:2.3.5.30 for the indoor.

For the outdoor it is: 2.3.5.32. 

 

I tried updating new firmeware, there seems to be no new firmware.

 

 

  • Datoeter's avatar
    Datoeter
    Mar 04, 2020

    Hi all,

     

    I returnened the Orbi set and got a new set. The old set was faulty. I connected the new set, there were no problems.

     

    Thank you all for your help.

26 Replies

  • Retired_Member's avatar
    Retired_Member
    Feb 25, 2020

    You may want to look again at your FW source.  Most FW chasers report that the number on the FW is the same for both the Orbi router and Sat.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 25, 2020

    Try a factory reset on the RBR and ALL RBS. Bring the RBS near the RBR and try to add them, 1 at a time. 6-10feet. 

     

    Let us know if this works, if so, then place the RBS back in there remote locations. 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

    • Retired_Member's avatar
      Retired_Member
      Feb 25, 2020
      FURRYe38 wrote:

      Try a factory reset on the RBR and ALL RBS. Bring the RBS near the RBR and try to add them, 1 at a time. 6-10feet. 

       

      Let us know if this works, if so, then place the RBS back in there remote locations. 

       

      What is the size of your home? Sq Ft?
      What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many?

       

      Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

      Try disabling the following and see:
      Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

      any comment on the FW numbers??

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 25, 2020

        RBSY FW version will differ from RBR/RBS. Depending upon the mode. Most recent version doesn't match up with RBR/RBS. Doesn't seem to keep in line with RBR/RBS versions. Just as long as the RBSY is using the latest version available. 

         

        RBR/RBS has v2.5.1.8 for manual update if they choose to manually update here.