This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
I have the BT Youview box connected via ethernet to my Satelite Orbi unit. The router unit is connected directly to the FTTP modem.
Everything seems to work fine until I try to watch any of the internet based channels on the youview box. They will load up and work perfectly, even the 4K channels, but after 4 mins I get an error and I have to change channels and then change back to the same channel to continue watching.
Any ideas on how to fix this would be greatly appreciated. I can't have cables connecting from the router to the bt youview box but the satellite and the router are about 20ft away from each other and the box is wired into the satellite.
I have an LG Oled C8 tv and a PS4 connected wirelessly to the Orbi setup and have no issues with those.
The IGMP option was turned on to British Telecom and V3.
I haven't tried the telnet stuff to get the bcakhaul data yet, but I may well do in the future.
Out of frustration yesterday I rang BT yet again and went through all the same routines I have to go through every time. Long nd short of it, they said if I plug the homehub in and have the router set up as an AP instead of a router, it will work. I'm not happy about it but I play along.
Re-assign the orbi router as an AP, plug the BT Homehub into the Orbi and the BTFTTP Modem and restart everything.
Humble pie time, it works a treat. No issues whatsoever, I'm even seeing vast improvements on latency from the games consoles on the network. I don't know the science of why this is so, and I'm fairly certain it shouldn't require the homehub to be in the loop, but here we are, it works.
I have checked a few times on the BT support pages but not the YouView ones, I'll look now, thanks.
As I said in the original post, it gives me the error, which states an issue with connection between box and router and to restart the router. If I restart the router, I still get the same error after 4mins or so. If I simply change to a different channel and then back I can watch again for the same ammount of time before I get the error displayed.
EDIT: So just looking on the YouView support page you linked and it states an issue with internet speed. I'm on a FTTP connection which gives 300mbps down and 50mbps up. When I just checked on fast.com I got 300 and 45 respectively.
Have enabled the IGMP Multicast BT support on the Orbi router?
4K Multicast (for live TV) is certainly challenging for a WiFi Mesh system.
The IPC 6023 error usually indicatesa problem with the speed of the connection. This does (of course) incoude the in-house network - Mesh here. Temporarily try the TV box direct on the Orbi router LAN port.
The IGMP option was turned on to British Telecom and V3.
I haven't tried the telnet stuff to get the bcakhaul data yet, but I may well do in the future.
Out of frustration yesterday I rang BT yet again and went through all the same routines I have to go through every time. Long nd short of it, they said if I plug the homehub in and have the router set up as an AP instead of a router, it will work. I'm not happy about it but I play along.
Re-assign the orbi router as an AP, plug the BT Homehub into the Orbi and the BTFTTP Modem and restart everything.
Humble pie time, it works a treat. No issues whatsoever, I'm even seeing vast improvements on latency from the games consoles on the network. I don't know the science of why this is so, and I'm fairly certain it shouldn't require the homehub to be in the loop, but here we are, it works.
