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Re: RBK 753 constantly drops connection
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RBK 753 constantly drops connection
I use the Fios quantum gateway for internet/tv/phone
Any suggestions would be appreciated; I’m at my wits end
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Re: RBK 753 constantly drops connection
@ajbecker8 wrote:
After the change it worked fine for just over a week, but now back to same issue of constantly dropping. Sometimes just unplugging it solves the issue but other times it doesn’t and hours later it will just randomly connect. It’s beyond frustrating. If I switch back to the Fios router that works fine (minus the dead spots which is why I bought the Orbi!)
Do you have both WiFi systems active at the same time?
(My practice has been to give every new WiFi system exactly the same SSID/password as the one it is replacing so that none of my devices have to be reconfigured and that I can "go back" just by swapping the units.)
Can you be more specific about what is "dropping".
- The WiFi SSID disappears?
- Devices connected to the Orbi remain connected, but no longer can access the internet?
- What does the Orbi web interface administrative web page show about the connection and Attached Devices?
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Re: RBK 753 constantly drops connection
I’ve tried having the WiFi radio turned off and on on my fios, no difference either way.
I’m not familiar enough with the Admin pages and can only access them when I have a connection. Right now there is no connection to Orbi so I can’t go to admin page
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Re: RBK 753 constantly drops connection
There is a difference between connection to Orbi and internet connection.
Fios assigns an IP address to the Orbi router (in AP mode, but we still call it the 'router').
If something is connected to the Orbi WiFi (even if it says "no internet") a web browser should be able to open the Orbi router by IP address, i.e. http://<ip of Orbi>.
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Re: RBK 753 constantly drops connection
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Re: RBK 753 constantly drops connection
Number of satellites 0
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Re: RBK 753 constantly drops connection
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
The Orbi system relies on having a good connection from the host router or ISP modem/ONT. Make sure that these devices are working well.
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Re: RBK 753 constantly drops connection
Never had a problem with a stable internet connection from it
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Re: RBK 753 constantly drops connection
Try the RBR in router mode with the IP address the RBR gets from the G1100 input in to it's DMZ. Does problem still continue?
Try powering OFF the RBR and G1100 for 30 seconds then back ON.
Has a factory reset and setup from scratch been performed since last FW update?
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQ
@ajbecker8 wrote:
It’s the Fios quantum gateway g1100
Never had a problem with a stable internet connection from it
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Re: RBK 753 constantly drops connection
I did notice a firmware update and updated this morning. Orbi rebooted and haven’t had an internet connection through the Orbi since
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Re: RBK 753 constantly drops connection
Ok, is RBR still in AP mode or back to router mode after FW update?
@ajbecker8 wrote:
RBR was in router mode when all issues began. Tried factory resetting it multiple times with support. Support then recommended to put it in AP Mode because of a conflict with IPs with the Fios router
I did notice a firmware update and updated this morning. Orbi rebooted and haven’t had an internet connection through the Orbi since
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Re: RBK 753 constantly drops connection
Also I cannot remove the Fios router as it handles the tv as well
Either my unit is defective or the Orbi does not work well with Fios
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Re: RBK 753 constantly drops connection
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more