RBK33 Not updating IOS apps

[craig83]

I recently installed the RBK33 Orbi with satelites. Connected great and getting good speed and coverage. However, apps are not updating and when trying to install new ios apps they do not download. 

This is happening across multiples ios devices. 

I have updated the firmware through the orbi app.

[plemans · Accepted solution]

I would try using a different dns provider than the one your isp uses if you have that selected within the orbi setup. you can try the google dns servers at 8.8.8.8 or 8.8.4.4

see if this helps. 

[FURRYe38]

What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

Do other internet apps work? 

[plemans]

apple is notorious for apps not updating when they're in a double nat situation. like @FURRYe38 said, what modem/router are you using?  Kind of a key. 

https://kb.netgear.com/30186/What-is-Double-NAT

[craig83]

Netgear Cable Modem CM500

I am not sure which mode it is in. Just did a norml install. I have not messed with any of its settings (Orbi)

[plemans · Accepted solution]

I would try using a different dns provider than the one your isp uses if you have that selected within the orbi setup. you can try the google dns servers at 8.8.8.8 or 8.8.4.4

see if this helps. 

[FURRYe38]

Ok, Checking the modem for any built in router here. Your ok here.

Try changing the DNS on the RBR as suggested. 

[craig83]

What exactly does changing the DNS do? Sorry, am not smart when it comes to this? Can this be done through the Orbi app?

[FURRYe38]

It changes how the router communicates and devices communicate with different internet resources and sites. 

DNS needs to be changed using a PC, web browser thats connected to the RBRs web page at orbilogin.com