I have a RBK50 — Orbi AC3000 I bought and I have tried several times to hook it up and always get the message cannot find router. Not sure what to try? My tp link router works fine with my internet. Looking for help and suggestions. Thanks
I have used the app on my iPad and then tried my iPhone with same result. I have Ethernet cord connected directly from internet modem to Ethernet port on the Orbi
Thanks. Best to stick with the iPad for now because of the larger screen.
The Orbi comes from the factory configured with a WiFi name (SSID) and password that are written on the bottom label (in tiny print). Mine also came with a plastic wrapper around the router with the same information - which I took off and threw away immediately and was really annoyed later.
Connect the WAN (yellow) port on the Orbi to the ethernet jack on the modem.
(at this point, it is a good idea to know exactly which model of modem you have - brand and model number)
Turn Orbi on.
On the iPad, you have to connect to the Orbi WiFi network by selecting the WiFi that matches the label and entering the password.
At THAT point, it's time to start up the Orbi app.
(If you followed these steps already and it failed, please let me know)
p.s. I forgot to mention that many people decide to change the Orbi WiFi name and password to match the router that they are replacing, for two reasons:
All of their WiFi devices should connect automatically to the new Orbi just like they did to the old WiFi.
If they decide they want to "go back", it's just a matter of unplugging the Orbi and plugging in the old router.
Those of us who frequent this forum have been very happy with the Orbi. There are occasional issues, and helpful people have usually found solutions. When I (seldom) look at user forums for other products, I see the same sorts of issues. I think the routers with ugly black antennas pointing in all directions are sort of cool, but my wife prefers the "minimalist" look of the Orbi in our living room.
Tried what you said to do. The Orbi wifi showed up on my iPad but would not take password from bottom tried several times and then the Orbi wifi disappeared and would not come back even rebooted modem and Orbi with no luck. Not sure what to try next? Sending a pic. Do you read that a vanillapanda451?
Yes, I read that as "vanillapanda451". The WiFi name that showed up was ORBI58, correct?
Since you have not yet configured the Orbi, there is no harm in doing a "factory reset". Stick the end of a paperclip into the tiny "reset" hole next to the power plug until the power LED turns from green to amber, and then begins to flash. At that point the Orbi should reboot and is supposed to have exactly the credentials on the label. i.e. ORBI58 and "vanillapanda451". The iPad should connect.
I have a RBK50 — Orbi AC3000 I bought and I have tried several times to hook it up and always get the message cannot find router. Not sure what to try? My tp link router works fine with my internet. Looking for help and suggestions. Thanks
Did factory reset and was able to connect to Orbi with password but said no network data even though connected directly to internet modem from internet port on Orbi. I then rebooted everything and Orbi would not even show the my wifi list. Not sure what is wrong?
The no network appeared beside Orbi on my iPad wifi list after it took the password . I never tried running the Orbi app as figured no internet to its wifi connection so would probably not work. Yes I rebooted modem and Orbi and it would not show up on my wifi iPad list again. It’s like something is blocking internet from my modem to Orbi. When I hook back to my drink router everything works fine?
I am guessing that you do not have a computer that can be ethernet cabled to the Orbi. This certainly limits the options.
Even though the iPad said, "No internet", I would attempt to open the Orbi app anyway. The trick now is to get the Orbi WiFi name to appear in the iPad list of WiFi networks. Is there an option to "rescan"?
Using a wired computer takes WiFi "out of the picture". Dinsconnect Orbi from modem, turn on the Orbi, plug the computer into one of the LAN ports on the Orbi router, then turn on the computer. Open a web browser, and connect to http://192.168.1.1. This should bring up a login screen where the user name is "admin" and the password is "password". This should start the configuration process. At some point it will want you to connect the internet cable, to turn on satellites, enter something (you can remember) to replace "password", etc.
When it offers a chance to rename the WiFi, most people set it to exactly the same as their existing WiFi router (same SSID, same password). This allows devices that were using the D-Link to automatically connect to the Orbi because it "looks the same."
Please check back once you have a chance to try this.
Can’t find a laptop yet to try it. I connected to Orbi again with password but no internet and a 169 ip which I know is not good. Something must be blocking the internet. Is it my isp? Thoughts?
I am running out of ideas. I do not see in the previous messages that everything was powered off. i.e. turn off the Technicolor modem and the Orbi. Turn the modem back on. Wait for it to stabilize (3-4 minutes). Then, turn the Orbi back on.
I have done all that several times. I am going to get a friend to try at their house and if it still won’t work the Orbi unit must be defective. If it does work for them then I don’t know what to do. I might have to sell it but was really wanting it for good wifi.
