I’ve never had any problem with my Verizon phone service in my house. Since setting up my Orbi router, when talking on my iPhone6 the line will go dead silent for a few seconds and the person I’m talking to can’t hear me. I know my WiFi SHOULDN'T have any effect on my cell connection but it has happened on both my phone and my wife’s. Any ideas on what could be causing the interference?

What is the ISP Mfr and model#? Built in router by chance or stand alone modem? What FW version is currently loaded on the router? Any other wifi neighbors near by? If so, how many? Try the following:Set manual channel 1, 6 or 11 on 2.4Ghz. Any open channels on 5Ghz.Set WPA2 and AES only. Disable the following if you have these options:Beamforming, MIMO, Daisy Chain and Fast Roaming. Let us know if any of these helps.

ISP is Xfinity (Blast 200 MBS) and I’m getting good throughput. 239 mbps down and 12 mbps up. Arris SB8200 owned modem. No gateway from Comcast. FW version is 2.1.2.18 on Router and satellite. In the country, so no other WiFi signals even being picked up. I set the 2.4 channel to 11 Friday and my wife’s phone dropped out this morning. I’ll try the changes you suggested and see if that helps. I know the first three you mentioned are enabled. Fast Roaming is not. And to be clear, this is my cell service dropping out I’m asking about. Of course, my WiFi comes and goes just like everyone else’s! It usually comes back pretty quick. So far I’m just living with that. Thanks for the suggestions.

Are you sure the iPhone doesn't have Wi-Fi Calling enabled? Look under Settings > Phone.

Good idea, but WiFi calling is OFF.

I also noticed my 2 iPads and 2 iPhones change back and forth between a 2.4 connection and a 5 ghz connection when looking at them when I log in to to Orbi router. Could that cause a problem with my cell service since I thought (the phones at least) operated on the 2.4 band. Sometimes they all show connected on the 5 ghz band.

RBR50 - iPhone6 randomly disconnects after router set up

14 Replies

FURRYe38
Guru - Experienced User
Mar 10, 2018
What is the ISP Mfr and model#?
Built in router by chance or stand alone modem?
What FW version is currently loaded on the router?

Any other wifi neighbors near by? If so, how many?

Try the following:
Set manual channel 1, 6 or 11 on 2.4Ghz. Any open channels on 5Ghz.
Set WPA2 and AES only.
Disable the following if you have these options:
Beamforming, MIMO, Daisy Chain and Fast Roaming.

Let us know if any of these helps.
- Vaboy
  Aspirant
  Mar 10, 2018
  ISP is Xfinity (Blast 200 MBS) and I’m getting good throughput. 239 mbps down and 12 mbps up. Arris SB8200 owned modem. No gateway from Comcast.
  FW version is 2.1.2.18 on Router and satellite.
  In the country, so no other WiFi signals even being picked up.
  I set the 2.4 channel to 11 Friday and my wife’s phone dropped out this morning.
  I’ll try the changes you suggested and see if that helps. I know the first three you mentioned are enabled. Fast Roaming is not.
  
  And to be clear, this is my cell service dropping out I’m asking about. Of course, my WiFi comes and goes just like everyone else’s! It usually comes back pretty quick. So far I’m just living with that.
  
  Thanks for the suggestions.
  - RocketSquirrel
    Luminary
    Mar 10, 2018
    Are you sure the iPhone doesn't have Wi-Fi Calling enabled? Look under Settings > Phone.
FURRYe38
Guru - Experienced User
Mar 11, 2018
Also users can disable wifi callig on there phones as well and see if this helps as a temporary solution. Hope next FW update will help solve these issues.

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RBR50 - iPhone6 randomly disconnects after router set up