I received a new Virgin Hub 5 and My Orbi and satellite will not connect, I have reset and gone through it several times and always says not found. Is there a way to change to a new wifi network via the app I think this is the problem it is still trying to connect to my old work. Also is it best to have the Hub in Modem mode, which I have also tried but it will still not find the orbis
Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network
What firmware is loaded on the RBR and RBS?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
