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Orbi WiFi 7 RBE973
Reply

Re: Red dot on router in network map

KazB
Initiate

Red dot on router in network map

I have set up my new orbi and it appears to be working. However on the Network App in the app it has a red dot next to the Router, both Satelittes have a green dot. On the home page of the app it says the Internet is 'offline'.  

 

Just wanting to understand why?

 

Not sure what this means as am connected to the Orbi WiFi with this computer and my phone is also working fine.

 

 

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 15
CrimpOn
Guru

Re: Red dot on router in network map

Is the WAN (yellow) port on the Orbi connected to the internet modem, or one of the other ports?

Message 2 of 15
FURRYe38
Guru

Re: Red dot on router in network map

What is the Mfr and model# of the ISP modem the NG router is connected too?

Also please post about this over in the Orbi app forum:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

 


@KazB wrote:

I have set up my new orbi and it appears to be working. However on the Network App in the app it has a red dot next to the Router, both Satelittes have a green dot. On the home page of the app it says the Internet is 'offline'.  

 

Just wanting to understand why?

 

Not sure what this means as am connected to the Orbi WiFi with this computer and my phone is also working fine.

 

 


 

Message 3 of 15
Retired_Member
Not applicable

Re: Red dot on router in network map

can we see one set of answers before another burage of questions?

Message 4 of 15
KazB
Initiate

Re: Red dot on router in network map

Yes it is yellow port on the orbi to a yellow port on the modem

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 5 of 15
FURRYe38
Guru

Re: Red dot on router in network map

What is the Mfr and model# of the ISP modem the NG router is connected too?

Message 6 of 15
Daniellen1
Aspirant

Re: Red dot on router in network map

Does the ref dot on the Satellite mean it's connected or not, its a simple question? The app has shown red since i owned this turd and would like to know its actually connected to the orbi that is hard wired connected to the wall/internet upstairs. I have low bars right next to it which gives me the impression it's not actually working.
Message 7 of 15
CrimpOn
Guru

Re: Red dot on router in network map


@Daniellen1 wrote:
Does the ref dot on the Satellite mean it's connected or not, its a simple question?

This question appears to be separate from the post that started this discussion.  As far as I know, "Red Dot" on a satellite means "not connected".  I am not as comfortable with the Orbi "app" as with the Orbi web interface.  Open any web browser to http://orbilogin.net, log in with the Orbi admin credentials ("admin" and the Orbi admin password), and open the "Attached Devices" page.  Satellites appear at the top.

Message 8 of 15
Retired_Member
Not applicable

Re: Red dot on router in network map


@FURRYe38 wrote:

What is the Mfr and model# of the ISP modem the NG router is connected too?


Isn't this the same as Message 3 of 8?

Message 9 of 15
FURRYe38
Guru

Re: Red dot on router in network map

What is the Mfr and model# of the ISP modem the NG router is connected too?


@Daniellen1 wrote:
Does the ref dot on the Satellite mean it's connected or not, its a simple question? The app has shown red since i owned this turd and would like to know its actually connected to the orbi that is hard wired connected to the wall/internet upstairs. I have low bars right next to it which gives me the impression it's not actually working.

 

Message 10 of 15
Retired_Member
Not applicable

Re: Red dot on router in network map

Shouldn't this be better served over on the Orbi app forum:...???

Message 11 of 15
FURRYe38
Guru

Re: Red dot on router in network map

Message 12 of 15
Retired_Member
Not applicable

Re: Red dot on router in network map

Message 13 of 15
JoseCarreras
Aspirant

Re: Red dot on router in network map

Did you get an answer? I'm having the same problem.
Message 14 of 15
FURRYe38
Guru

Re: Red dot on router in network map

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?


@JoseCarreras wrote:
Did you get an answer? I'm having the same problem.

 

Message 15 of 15
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