Unable to Connect

[JPFox]

I am unable to reconnect my Orbi Mesh router to Modem, I cannot see the orbi in my connections on my phone ? Help !!

[plemans]

1. What modem are you connected to?

2. You can try hardwiring into the orbi for setup. 

3. Maybe it was a refurb/renewed/used unit? If so, try factory resetting it. Push and hold reset for 7-15 seconds while its powered up to get back to factory. 

[JPFox]

I was finally able to see the Orbi on my phone but it was not connected to the internet, So I Rebooted my Modem again and now I cannot see it Now, So .. I hit the Rest button on the Orbi, Still not able to see the Orbi Network on my phone ?

[plemans]

have you tried hardwiring into it for ease of setup?

[michaelkenward]

---

@JPFox wrote:

I was finally able to see the Orbi on my phone but it was not connected to the internet, So I Rebooted my Modem again and now I cannot see it Now, So .. I hit the Rest button on the Orbi, Still not able to see the Orbi Network on my phone ?

---

Remember that you have to do things in the right order. (See the set up guide.)

Be sure to restart your network in this sequence:

• Turn off and unplug modem.
• Turn off router and computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on the router and wait 2 minutes for it connect.
• Turn on computers and rest of network.

And, as @plemans says, try to do things with wired connections rather than over wifi.