Unable to configure RBR50v2

[KevinLiT]

Hello cakelyfe,

Thanks for the update!

Please do a factory reset after updating to FW 2.7.5.4 then try to establish the connection to your RBR50v2.

Best,

Kevin

Community Team

[cakelyfe]

I just tried and same behavior.  Orbi not found in the app trying to set up and in the browser it just sits and spins.  I do not even get the certificate error message as I did in a couple of other firmware versions.

[KevinLiT]

Hello cakelyfe,

Thank you for your persistence in going through the recommended troubleshooting steps. Since we have not been able to solve your issue I would like to endorse you to our support team. 

Please PM the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team