new RBR50 (& RBS50) with firmware 1.4.0.18

[JDSiph]

Hello.  Just purchased a new Orbi AC3000 (RBR50 & RBS50).  It is restarting itself every couple days (seems random and results in ~ 5 min network/WiFi outage).  I was checking the firmware to see if it is "current" and it says it's on V 1.4.0.18 and it also says "No New Firmware Versions Available" in the status field on through the web admin.

I see that this version was released in 2016 (it's now 4 years later) and the Netgear support website says the latest firmware is V 2.5.1.16.  How am I this far out of date and why isn't some sort of a firmware update appear me obvious?  Did I buy an older "new" unit?  Can I update the firmware from 1.4.0.18 to 2.5.1.16?  Seems crazy to drop $300 on a new system that appears to be stuck 4 years in the past.  Who knows if this is part of my self-reboot problem.

Thanks for any advice.

[JDSiph · Accepted solution]

Thanks all.  I followed @FURRYe38 advice and did manul updates as followed.

Started at 1.4.0.18 (what it was shipped with)

Manual update of Satellite and then Router in this order.

• 2.0.0.74 (Satellite)
• 2.0.0.74 (Router)
• 2.2.1.212 (Satellite)
• 2.2.1.212 (Router)
• 2.5.1.16 (Satellite)
• 2.5.1.16 (Router)

Seemed to work fine.  Now running "current" firmware on both.

Thanks again....

[Mstrbig]

---

@JDSiph wrote:

Hello.  Just purchased a new Orbi AC3000 (RBR50 & RBS50).  It is restarting itself every couple days (seems random and results in ~ 5 min network/WiFi outage).  I was checking the firmware to see if it is "current" and it says it's on V 1.4.0.18 and it also says "No New Firmware Versions Available" in the status field on through the web admin.

I see that this version was released in 2016 (it's now 4 years later) and the Netgear support website says the latest firmware is V 2.5.1.16.  How am I this far out of date and why isn't some sort of a firmware update appear me obvious?  Did I buy an older "new" unit?  Can I update the firmware from 1.4.0.18 to 2.5.1.16?  Seems crazy to drop $300 on a new system that appears to be stuck 4 years in the past.  Who knows if this is part of my self-reboot problem.

Thanks for any advice.

---

I would go nback to the store you purchased it fr4om and ask the question about the unit.

You can get the official release firmware 2.5.1.16 from here and manually update:

https://www.netgear.com/support/download/

Just put in your model orbi and it will display the files for download for your router and satellite. Update the satellite first.

[FURRYe38]

To get from initial shipping FW to lastest v16, you need to install v2.0.0.74 on the RBS first then RBR. 

Then you can go directly to v16 on the RBS. 

I believe you will need v2.2.1.212 on the RBR next before you can finally graduate it to v16. 

Manually download the FW files from here:

https://www.netgear.com/support/product/RBK50.aspx#download

Use a wired PC and web browser to do this. 

---

@JDSiph wrote:

Hello.  Just purchased a new Orbi AC3000 (RBR50 & RBS50).  It is restarting itself every couple days (seems random and results in ~ 5 min network/WiFi outage).  I was checking the firmware to see if it is "current" and it says it's on V 1.4.0.18 and it also says "No New Firmware Versions Available" in the status field on through the web admin.

I see that this version was released in 2016 (it's now 4 years later) and the Netgear support website says the latest firmware is V 2.5.1.16.  How am I this far out of date and why isn't some sort of a firmware update appear me obvious?  Did I buy an older "new" unit?  Can I update the firmware from 1.4.0.18 to 2.5.1.16?  Seems crazy to drop $300 on a new system that appears to be stuck 4 years in the past.  Who knows if this is part of my self-reboot problem.

Thanks for any advice.

---

[mrfranc]

Regarding the firmware:

I would try upgrading to V2.2.1.212, then to v2.3.0.32 and finally to V2.5.1.16.

https://kb.netgear.com/000060612/RBR50-RBS50-Firmware-Version-2-2-1-212

https://kb.netgear.com/000060603/RBR50-RBS50-Firmware-Version-2-3-0-32

https://kb.netgear.com/000061838/RBR50-RBS50-Firmware-Version-2-5-1-16

[FURRYe38]

If v212 can be applied then then can go directly to v16. No v32 needed.

However I think they will need v74 first...

[mrfranc]

Just playing it safe. Since NG does not have a define upgrade path like others.

[FURRYe38]

Understand. I Think safe would be v74 first, if that completes, then v212 then v16. I did experience this same path a few years ago with my friends Orbi, was at v1 and just happened to find v74. It updated then I was able to go the latest and greatest, at the time. 

[JDSiph · Accepted solution]

Thanks all.  I followed @FURRYe38 advice and did manul updates as followed.

Started at 1.4.0.18 (what it was shipped with)

Manual update of Satellite and then Router in this order.

• 2.0.0.74 (Satellite)
• 2.0.0.74 (Router)
• 2.2.1.212 (Satellite)
• 2.2.1.212 (Router)
• 2.5.1.16 (Satellite)
• 2.5.1.16 (Router)

Seemed to work fine.  Now running "current" firmware on both.

Thanks again....

[FURRYe38]

Glad that worked. Enjoy,.