I consistently for the last many months had outages of my internet connection on the orbi network - in past it happened once or twice a week for a few minutes. enough to be annoying but not enough to try fix it.
note - only orbi router thinks the internet is offline. if i connect via the same wire another laptop or router or turn on my cable modem wifi the internet is just fine. Its orbi that is thinking the internet is offline when it is not.
now after latest firmware update to V2.1.4.16 it is happening 3-5 times daily sometimes more.
I tried opening support cases and even buy support but all netgear pages for that just shows up empty - now trying here. hope you can help.
thanks!
Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
What FW is currently loaded? What is the Mfr and model# of the ISP modem the NG router is connected too? . What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see: MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Please provide feeback to the questions presented so we can get a better idea of your situation and might be able to help you better.
Not everyone is having a bad experience with there Orib systems. However some it just takes some fiddling with or troubleshooting to get workign better. You also may have a bad system which may need to be RMAd. However we can't determine that untill we get more information and try a few things first. This problem maybe only with your system and not FW related.
What is the Mfr and model# of the ISP modem the NG router is connected too? Swisscom, internet box plus, siligence, SGA441SW
What is the size of your home?
2.5 stories
Sq Ft?
~160m2
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
from router to satalite near TV is approx 3 meters
from router to satellite on attic is approx 10 meters
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
i tried iterate all of them - no difference.
Any Wifi Neighbors near by? If so, how many?
1 sometimes 2 but they don’t overlap/interfere afaik.
Try disabling the following and see: MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
made no difference. If anything it kinda got worse.
In the end I completely factory reset everything and i’ve Now been running for approx 2 days without noticeable problems.
This is though the same thing I do every now and then when internet connection starts dropping out or some other issue occurs. I still would like to understand why orbi thinks there is no internet when everything else can connect fine via the Swisscom router by a cable (or WiFi but i have that turned off on Swisscom to not interfere with orbi)
Modem Combo Units: Couple of options, 1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. 2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode. 3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
30 feet is recommended in between between router and satellite to begin with depending upon building materials.
What is the Mfr and model# of the ISP modem the NG router is connected too? Swisscom, internet box plus, siligence, SGA441SW
What is the size of your home?
2.5 stories
Sq Ft?
~160m2
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
from router to satalite near TV is approx 3 meters
from router to satellite on attic is approx 10 meters
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
i tried iterate all of them - no difference.
Any Wifi Neighbors near by? If so, how many?
1 sometimes 2 but they don’t overlap/interfere afaik.
Try disabling the following and see: MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
made no difference. If anything it kinda got worse.
In the end I completely factory reset everything and i’ve Now been running for approx 2 days without noticeable problems.
This is though the same thing I do every now and then when internet connection starts dropping out or some other issue occurs. I still would like to understand why orbi thinks there is no internet when everything else can connect fine via the Swisscom router by a cable (or WiFi but i have that turned off on Swisscom to not interfere with orbi)
I have a single sonos connected to it. I had that directly in my modem before but stopped doing that since I would then completely loose sonos access when orbi thinks the internet is down.
Possible ISP service issue at the modem, interference from other wifi devices or nieghbors. Bad Lan cable. Possible problem between the router and modem. Let us know if this continues.
No interruptions/interferences - I live in a stadalonehouse.
The lan cable I guess coudo be culprit but so far the same cable worked fine for testing network access for other devices plus it seem to work just fine after a factory reset. Thus I still see most evidence pointing to some bug in orbi when looking at the many other reports of sudden lost internet.
The internet stopped connection for 4 times in this evening, really frustrating.
The firmware is the latest one V2.1.4.16. My modem model Technocolor TD3300P.
I don't know what is Mfr and model# of the ISP modem? I lived in an apartment around 1000 Square feet.
I am just an ordinary computer user BUT not an expert. I expect the NG was suitable for most of the user liker ready to wear shoes. And it seemed NG was like a pair of bespoke shoes and need to do all the measurement and fine tuning.
Whats the distance between the Orib router and setelliite? 1000sq ft place is probably too small to run the Orbi router and a satellite. The Orbi router alone can cover up and beyond 1000Sq ft. Have you tried running the Orbi router alone with out the satellite turn ON?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Any Wifi Neighbors near by? If so, how many? If you live in a apartment complex, there maybe neighboring wifi that can cause interferences...Fine tuning will be needed in these cases...nature of the beast.
The internet stopped connection for 4 times in this evening, really frustrating.
The firmware is the latest one V2.1.4.16. My modem model Technocolor TD3300P.
I don't know what is Mfr and model# of the ISP modem? I lived in an apartment around 1000 Square feet.
I am just an ordinary computer user BUT not an expert. I expect the NG was suitable for most of the user liker ready to wear shoes. And it seemed NG was like a pair of bespoke shoes and need to do all the measurement and fine tuning.
