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Orbi WiFi 7 RBE973
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Re: rbr40- router offline

joecard
Aspirant

rbr40- router offline

my router is offline unable to connect to the modem.

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 5
FURRYe38
Guru

Re: rbr40- router offline

What is the Mfr and model# of the ISP modem/ONT the NG router is connected too?

 

Power OFF the ISP modem and RBR for 30 seconds, then power ON the modem and let it sync, then power ON  the RBR. Does it come back online? 

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean

Message 2 of 5
joecard
Aspirant

Re: rbr40- router offline

I did that process but it still not working. The ring light remained solid magenta
Message 3 of 5
joecard
Aspirant

Re: rbr40- router offline

Nokia intertek 4006119
Message 4 of 5
FURRYe38
Guru

Re: rbr40- router offline

This modem or ONT have a built in router by chance? 

 

Try this, Power OFF the modem for 30 seconds then back on. While this is happening, press the reset button in back of the Orbi RBR for 15 seconds then release. Use a wired PC and web browser and walk thru the setup wizard at 192.168.1.1. This should help you get the RBR connected. 

Be sure to use a good quality LAN cable. Swap out. CAT6 is recommended.


@joecard wrote:
I did that process but it still not working. The ring light remained solid magenta


 

Message 5 of 5
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