Re: No internet on guest network connected via Satellite

angrynor · ‎2024-05-18

After spending a lot of money on Orbi 970 + 2 satellites because I needed a guest network where a lot of people could connect, it is very disappointing to know that it doesn't work.

It took me hours to even narrow it down to discover that the guest network does not work when connected via the satellite.

Any official support or solutions please?

plemans · ‎2024-05-18

What modem/gateway is connected?

What firmware version are you on?
i have the 973 series and my guest network works fine.

What error/problem are you seeing when you try to connect or connect?

angrynor · ‎2024-05-18

Firmware Version
V9.12.2.1_1.2.10

I realized that when the guest(s) connects via the main router, it is fine. However, when a guest connects via a satellite, there will be no internet.

The whole issue is that I have bought this router + 2 satellites because my router needs to be near my modem (provided by my ISP), and the satellite is meant to provide strong and good wifi for them to connect further away.

plemans · ‎2024-05-18

@angrynor wrote:

Firmware Version
V9.12.2.1_1.2.10----up to date if you're in the EU. there is a new version if you're not. are the satellites on the same version?

Orbi RBE973S | WiFi 7 System | NETGEAR Support

I realized that when the guest(s) connects via the main router, it is fine. However, when a guest connects via a satellite, there will be no internet.---are the satellites hardwired in or wireless?

The whole issue is that I have bought this router + 2 satellites because my router needs to be near my modem----what modem/gateway is this? What model? (provided by my ISP), and the satellite is meant to provide strong and good wifi for them to connect further away.---You're correct in that. And mine do provide a working guest network.

angrynor · ‎2024-05-18

1. as far as I am aware, yes
2. satellites are wireless
3. I can see that it is a FibreHome AN5506-01-A

plemans · ‎2024-05-18

Have you tried removing the satellites and re-syncing them?

I'd also check their firmware version to see if its the same (you can do through the gui)

angrynor · ‎2024-05-19

1. Yes I did. Resync and the same problem persists.
2. Firmware is the same. Check via the app and the web interface.

plemans · ‎2024-05-19

Tried resetting the router back to factory and restarting?
I plugged my 973 system back in (testing a different setup right now) and its guest network functioned fine on router/satellites.

FURRYe38 · ‎2024-05-21

How are RBS connected to the RBR? Wirelessly or ethernet connected?

@angrynor wrote:

After spending a lot of money on Orbi 970 + 2 satellites because I needed a guest network where a lot of people could connect, it is very disappointing to know that it doesn't work.

It took me hours to even narrow it down to discover that the guest network does not work when connected via the satellite.

Any official support or solutions please?

angrynor · ‎2024-05-23

tried multiple times. Does not work.

I am now relying on just my main network.

angrynor · ‎2024-05-23

Wirelessly.

FURRYe38 · ‎2024-05-23

I recommend you give this reset process a try:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Procedure-for-Factory-Reset-of-RBE970-s...

IF this fails to get Guest Network working thru the RBS, I would open up a support ticket with NG and ask about an RMA.

angrynor · ‎2024-05-24

Will have to do it when I am expecting a down period of the usage.

Disappointing but thanks for the suggestions!

FURRYe38 · ‎2024-05-24

I'll load up mine and check as well.

Keep us posted on this.

FURRYe38 · ‎2024-05-24

Had a chance to put my 970 series online today. Only tested with one RBS however a iPhone, Mac Book Pro and Android pad all connected to the GN and was able to get internet and stream data.

angrynor · ‎2024-05-25

It is on/off. It could sometimes work for 1 unit, a few devices, or not at all.

When I logged into the web portal and review, I discovered that all devices that were connected to the GN via satellites had no internet.

angrynor · ‎2024-05-25

Via the web portal. I could see which devices were connected via the main unit, or which of the 2 satellites.

FURRYe38 · ‎2024-05-28

Any progress on this?

@angrynor wrote:

Will have to do it when I am expecting a down period of the usage.

Disappointing but thanks for the suggestions!

FURRYe38 · ‎2024-06-03

FYI, new FW available:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/New-RBE970-RBE971-Firmware-Version-9-12...