Firmware version 10.5.13.1 is now available for installation. Manual update will be required for the devices that do not have the firmware available as an automatic update.
Bug Fixes:
Fixed a 2.4 GHz device connectivity issue that could occur in noise-heavy environments.
Fixed a WiFi 7 device connectivity issue that could affect iPhone 16 and IoT client devices.
I do not agree that this release fixes all the issues, I am experiencing random drops, loss to internet, random disconnects, network instability, my RBR850 never had the issues I am experiencing with this much more expensive RBR771.
What random drops are you experiencing? Where are you experiencting these drops at? RBR, RBS? Connected devices?
What devices do you have connected?
What region are you located?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed? What is the size of your home? Sq Ft? What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF? Does this happen with both wireless and wired devices? What channel configurations are currently set on the router?
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
I do not agree that this release fixes all the issues, I am experiencing random drops, loss to internet, random disconnects, network instability, my RBR850 never had the issues I am experiencing with this much more expensive RBR771.
Thank you for all the helpful tips, I have a current case with NetGear and are working with their engineers on fixing the issues, currently running Debugs logs for them. The last time I ran the debug it was for 3 laptops, 1 hard wired PC, a surface pro 7 and steamdeck both wired and wireless for that one. I have wired 2.5gb, WiFi 7 WiFi 6e Wifi 6 so a wide range of different devices and connections to test and run speed tests for them.
What random drops are you experiencing? Random drops from Satellites and Router to the Modem, It would seem that the signal just drops and the connection to either is lost. Samsung Tab S6, Lenovo WiFi 6e Laptop, MSI Wifi 7 Laptop, MSI WiFi 6 Laptop. A pop-up shows up and says internet connection has been lost, then 2 seconds later it is restored. There are significant lag times for pages to load. Even loading SpeedTest dot net, with a 2.5gb up and 2.5gb down, connected to the RBR850 it would load super quick, however with the 771 load times can take up to 20 seconds.
Where are you experiencting these drops at? RBR, RBS? Connected devices? Both, even connected with the ethernet cat6 cable the drops are still happening.
What devices do you have connected? I have SSID for the main attached devices, IoT set to only 2.5ghz for the Cameras. I have a guest network setup for random devices.
What region are you located? NA
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. Yes Cat 6
How many RBS are deployed? 2, at times I try just one, but my Ring doorbell WiFi strength drops considerably. Also the other cameras also drop What is the size of your home? Sq Ft? about 1400sq, however it is very strange how it works. I have the Router and Fiber modem upstairs in the computer room, I have 1 of each Satellites located 1st floor at each end of the house. One is in the entryway, another at the backdoor. What is the distance between the router
Does this happen with the RBS turned OFF? I have not tried that. I am thinking about turning off WiFi 7 and seeing if there is an improvement. Does this happen with both wireless and wired devices? Yes with both. Different locations in the house, not the same area. What channel configurations are currently set on the router? Auto
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update? Yes I reboot A LOT Be sure to restart your network in this sequence: I have done this. I have also tried turning off IoT for about 30 minutes so the attached devices are no longer connected, rebooted the modem, rebooted the router. Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? Yes.
What random drops are you experiencing? Random drops from Satellites and Router to the Modem, It would seem that the signal just drops and the connection to either is lost. Samsung Tab S6, Lenovo WiFi 6e Laptop, MSI Wifi 7 Laptop, MSI WiFi 6 Laptop. A pop-up shows up and says internet connection has been lost, then 2 seconds later it is restored. There are significant lag times for pages to load. Even loading SpeedTest dot net, with a 2.5gb up and 2.5gb down, connected to the RBR850 it would load super quick, however with the 771 load times can take up to 20 seconds.
Where are you experiencting these drops at? RBR, RBS? Connected devices? Both, even connected with the ethernet cat6 cable the drops are still happening.
What devices do you have connected? I have SSID for the main attached devices, IoT set to only 2.5ghz for the Cameras. I have a guest network setup for random devices.
What region are you located? NA
👍
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Please provide this brand and model# information.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. Yes Cat 6
Be sure the cable is STP and not UTP.
How many RBS are deployed? 2, at times I try just one, but my Ring doorbell WiFi strength drops considerably. Also the other cameras also drop What is the size of your home? Sq Ft? about 1400sq, however it is very strange how it works. I have the Router and Fiber modem upstairs in the computer room, I have 1 of each Satellites located 1st floor at each end of the house. One is in the entryway, another at the backdoor.
For that size of home the RBR and just one RBS would be needed. I'd turn OFF one RBS and leave one RBS running at 30 feet distance from the RBR. I'd even try just the RBR alone as a test.
What is the distance between the router and satellite(s)️? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wired or wirelessly connected. At least 30ft, separated by floors and doors. 👍 https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
Does this happen with the RBS turned OFF? I have not tried that. I am thinking about turning off WiFi 7 and seeing if there is an improvement. WiFi 7 can't be disabled.
Does this happen with both wireless and wired devices? Yes with both. Different locations in the house, not the same area. What channel configurations are currently set on the router? Auto
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update? Yes I reboot A LOT Be sure to restart your network in this sequence: I have done this. I have also tried turning off IoT for about 30 minutes so the attached devices are no longer connected, rebooted the modem, rebooted the router. Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
👍 Has a factory reset and setup from scratch been performed since last FW update? Yes.
Attached is an image from outside, it's not the best. However the circles on the bottom are the two Satellites the Router at the top. There are walls, doors, and floors in between each. Off photo to the left at the end of my yard after two cameras connected via 2.5ghz today total lot size is less than the allowed SF of the system
I have, router on the top floor and Satellite on the 1st floor below the router, the Ring doorbell WiFi signal goes off the scale, from 34/41 to has high as 60, the Ring Floodlight goes from 40 to over 60.
So recently I've tried them all, Asus BQ16 Pro, horrible their satellite would connect then disconnect, they're tech support was worthless so I returned it. Next up was the TP Link Deco BE95 awesome super fast super easy to use, however my daughters MacBook Pro couldn't see the SSID, after rebooting it would see it for a second then it would disappear. Did she research and it looks as if it was due to the auto channel selection, but I wasn't able to set it up a certain one that the MacBook could see. Next up TP Link Deco BE85 thought maybe stepping down from a newer to last year might help but it didn't at all. Then Netgear, I've been a fan of Netgear for awhile now, this is my 4th mesh system. My thing is that I hate getting stuck with something that doesn't work right. Now I'm outside the return window for this router and I've had a few firmware I've tried. I'm still working with the RnD team by running debugging for them and allowing them access to my drive so they can grab the information and ask me questions about it
What is the distance between the router and the one RBS?
@AkWingnut wrote: I have, router on the top floor and Satellite on the 1st floor below the router, the Ring doorbell WiFi signal goes off the scale, from 34/41 to has high as 60, the Ring Floodlight goes from 40 to over 60.
Oh I get it, I would think though that its a better system and therefore it should cover what I need. However I am working very closely with RnD on the issue.
I'm having similar issues. Netgear support said it was due to double NAT with my AT&T gateway (BGW320-505). As recommended, I tried setting the AT&T gateway to IP Passthrough mode but I'm still having issues. I noticed that the Orbi RBE771 has two MAC addresses (LAN Port and Internet Port).
I configured the IP Passthrough using the MAC address that is on the back of the Orbi router (LAN Port), but I wonder if I should be using the other MAC address that shows in the Orbi config screen as "Internet Port". If someone could provide some feedback, I'd appreciate it. Thanks!
I'm having similar issues. Netgear support said it was due to double NAT with my AT&T gateway (BGW320-505). As recommended, I tried setting the AT&T gateway to IP Passthrough mode but I'm still having issues. I noticed that the Orbi RBE771 has two MAC addresses (LAN Port and Internet Port).
I configured the IP Passthrough using the MAC address that is on the back of the Orbi router (LAN Port), but I wonder if I should be using the other MAC address that shows in the Orbi config screen as "Internet Port". If someone could provide some feedback, I'd appreciate it. Thanks!
