RBE971 and 2 satellites - Cannot connect Google Home - "Turn off AP isolation...?
Hello,
I've been using the new Orbi 970 series BE27000 Mesh System for just under 2 months now and it seems like I've just experienced one problem after the other.
My recent issue, which brings me here to this forum today, is that I can no longer connect my Google Nest mini device and am unable to connect a new Google Nest Hub that I just bought.
I also want to say that the Google Nest mini was already part of my Google Home group, up and running on the Orbi wifi network, but after having issues trying to set up the new Google Nest Hub, I decided to remove all of my Google home and other smart home devices from my Google Home app and set it all up from a blank slate.. Ugh.hh, bad move... it's been over 5 hours now, and I'm still trying to get it all set back up. I started using the IoT network for everything, because I thought that would be a more secure choice for me smart lights, Arlo camera, home speakers, etc.. but When I got to getting my Sonos Move connected, I had issues removing it from the main wifi network and connected to the IoT network. Then, when I tried to set the Nest Mini up, again, a message appeared saying that both the Google Nest and my phone needed to be on the same wifi network to work, so then I tried again to my main wifi, and that didn't work either.
I've attached the error message I am seeing in the Google Home app after setting up either the Nest Mini or the Nest Hub, both give the same error.
They both connect to wifi, but neither will appear on the list of devices on the Google Home app.
Please let me know any other info you might need and thanks for any help anyone can offer!
Re: RBE971 and 2 satellites - Cannot connect Google Home - "Turn off AP isolation...?
I spent hours trying to fix this issue only to find out that uninstalling and reinstalling Google Home and accepting all of the permissions when reinstalling resolved everything. I was changing all kinds of router settings I saw posted on user forums this afternoon only to find out in the end that the issue had nothing to do with my router. Others may want to give this a try if they come across this thread.
I don't understand how the Nest Mini worked on this setup until I removed it. It's been working with the Orbi for almost 2 months now. When I first added it, I was using the Linksys Velop Mesh network, then I moved to the Deco mesh network and now the Orbi 970. It worked fine on all three of them but and I never had an issue removing and then readding it until the Orbi network.
Re: RBE971 and 2 satellites - Cannot connect Google Home - "Turn off AP isolation...?
From pg. 112 of the Technicolor model user manual:
Is my answer in here somewhere? Sorry, I'm trying but I'm not a networking pro by any measure. LOL Thanks!
"12 Isolation By default, the Technicolor Wireless Gateway allows traffic to pass freely between CPE devices on the same logical network. This behavior may not be desirable in certain types of deployments where devices associating with the Wireless Gateway may belong to different persons/households (examples: public hotspots, hotels, and multi-dwelling units). For these deployments, the appropriate isolation modes should be enabled. This feature causes the Wireless Gateway to block traffic sent between CPE devices. 12.1User Provisioning for Isolation No user provisioning is available for this feature. This feature must be provisioned by the operator using SNMP. 12.2SNMP Provisioning for Isolation Isolation can be configured separately for any, and all of the following types of traffic: • Traffic in which both the source and destination addresses are reachable via the same primary or secondary BSSID (WLAN-WLAN traffic) Isolation for WLAN-WLAN traffic: Isolation for WLAN-WLAN traffic is controlled via the tchRgDot11BssApIsolation MIB object. This is an interface-specific MIB which must be appended with the appropriate interface index of the BSSID that is being configured for isolation. Index Interface 32 Primary BSSID 33 Secondary BSSID #1 34 Secondary BSSID #2 35 Secondary BSSID #3 36 Secondary BSSID #4 37 Secondary BSSID #5 38 Secondary BSSID #6 39 Secondary BSSID #7 This means that different BSSIDs may have different isolation settings. For example, it is possible to leave isolation disabled on the primary BSSID, while setting up a secondary BSSID for hotspot services that has isolation enabled. The default setting for this MIB is integer 0 (disabled) for all SSIDs. To enable WLAN-WLAN traffic isolation, set this MIB to 1 (enabled). This setting is effective in the device configuration file as well as when set via SNMP (If set via SNMP, the setting will persist across device reboots). If SNMP is used, setting tchRgDot11ApplySettings to true (1) is required for the change to take effect (as is the case with other tchRgDot11 MIB settings when set via SNMP). 1/8/2018 Proprietary and Confidential - Technicolor 113 Example: To provision complete isolation between Ethernet ports and the primary SSID, The following would be added to the CM config file: SnmpMibObjecttchRgDeviceLanLanIsolation.0 Integer 1; /* enable */ SnmpMibObjecttchRgDeviceLanWlanIsolation.0 Integer 1; /* enable */ SnmpMibObjecttchRgDot11BssApIsolation.32 Integer 1; /* enable */"
I don't understand how the Nest Mini worked on this setup until I removed it. It's been working with the Orbi for almost 2 months now. When I first added it, I was using the Linksys Velop Mesh network, then I moved to the Deco mesh network and now the Orbi 970. It worked fine on all three of them but and I never had an issue removing and then readding it until the Orbi network.
Re: RBE971 and 2 satellites - Cannot connect Google Home - "Turn off AP isolation...?
I spent hours trying to fix this issue only to find out that uninstalling and reinstalling Google Home and accepting all of the permissions when reinstalling resolved everything. I was changing all kinds of router settings I saw posted on user forums this afternoon only to find out in the end that the issue had nothing to do with my router. Others may want to give this a try if they come across this thread.
