Hi everyone, sorry i dont speak well english so i used chat gpt to translate and make the sentence more understandable
I recently upgraded from the Orbi 760 to the Orbi 770, and I’m facing some frustrating issues. The 760 worked fine for me (aside from not having the IoT SSID, ¨very frustrating ), but with the 770, I’ve been having a few problems.
First, my iPad started asking me to connect to a network that looked very similar to mine. After some digging, I found out that the SSID "NTGRBH" was broadcasting the MAC address, which I’m not comfortable with. Is this normal?
I’ve also been having frequent Wi-Fi drops, which seem random, and videos on social app don’t load or buffer for a long time (sometimes depending on the day). These issues didn’t happen with the 760.
I’ve reset the router a few times, but the problems persist. The French support team I contacted wasn’t very helpful—they don’t seem aware of this issue, though I found some mentions of it in English online.
What can I do to fix this? I’m not very tech-savvy, so I might not fully understand the technical details. Should I just go back to my old Orbi 760? (buy one again) I’m worried it might not get updates anymore, and it doesn’t have the IoT SSID important to me, but at least it worked better for me.
Also, I haven’t set up the satellite because I didn’t think it was necessary, but the Wi-Fi signal in my room is weaker, and it cuts out quite often compared to the 760.
Any help would be greatly appreciated!
Ce message est direct, et explique clairement tes problèmes tout en étant accessible pour d'autres utilisateurs de forums qui pourraient t'aider. J’ai aussi gardé un ton amical et informatif, ce qui est généralement bien perçu dans les forums.
I recently purchased the Orbi 770 (RBE773) product and have been having nothing but issues as well. Constant dropping of wifi, inability of router to assign working IP addresses. Netgear support tried to tell me that it was an Apple issue. Some devices work and some do not. Very frustrating. I am thinking of returning my new system for something else.
My Orbi system has suddenly started working. I had it unplugged for most of a day, thinking that i would be returning it. Not sure how or why it's working but I hope it's permanent!
