This exact issue has been happening to me for the last two weeks when two of my Galaxy S7 Egdes got their December Security update. So its affecting Android 7.0 as well. As long as those two phones aren't connected to my WiFi everything is fine. I've also gotten a replacement router from Netgear, which also is affected by the rebooting. There is no reason any client device should crash a router like this.
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But that's discourating...to think they don't believe you or worse...haven't though of that as a posibility. Sure, the phone connection could trigger something else which is causing the reboot, but it does happen. Enough people have reported it. I started troubleshooting settings on my phone like turning off wifi calling. My 2.4 GHz phones don't affect the Orbi the same way.
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My Orbi has literally rebooted over 20 times today prior to taking both our Pixel phones off wifi. It only needs about 10-15 minutes of snoozing. Then bam. A reboot as soon as the phone wakes up.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-12-23T14:37:50.935-08:00","lastPublishTime":"2017-12-23T14:37:50.935-08:00","metrics":{"__typename":"MessageMetrics","views":9354},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"messagePolicies":{"__typename":"MessagePolicies","canReply":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.action.message.reply_to_entity.allow.accessDenied","key":"error.lithium.policies.forums.action.message.reply_to_entity.allow.accessDenied","args":[]}},"canAcceptSolution":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.accepted_solutions.action_allow.message.mark_as_accepted_solution.accessDenied","key":"error.lithium.policies.accepted_solutions.action_allow.message.mark_as_accepted_solution.accessDenied","args":[]}},"canRejectSolution":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.accepted_solutions.action_allow.message.unmark_as_accepted_solution.accessDenied","key":"error.lithium.policies.accepted_solutions.action_allow.message.unmark_as_accepted_solution.accessDenied","args":[]}},"canTag":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.labels.action.labelableentity.set_labels.allow.accessDenied","key":"error.lithium.policies.labels.action.labelableentity.set_labels.allow.accessDenied","args":[]}},"canEdit":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.action_allow.edit_message.accessDenied","key":"error.lithium.policies.forums.action_allow.edit_message.accessDenied","args":[]}},"canKudo":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.kudos.action.entity.give_kudos.allow.accessDenied","key":"error.lithium.policies.kudos.action.entity.give_kudos.allow.accessDenied","args":[]}}},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:538096":{"__typename":"User","id":"user:538096","uid":538096,"login":"ZeroOctane","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-12-24T10:34:25.986-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:538096"},"ModerationData:moderation_data:1466750":{"__typename":"ModerationData","id":"moderation_data:1466750","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1466750":{"__typename":"ForumReplyMessage","uid":1466750,"id":"message:1466750","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1452080/message:1466750","revisionNum":1,"author":{"__ref":"User:user:538096"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1466224"},"conversation":{"__ref":"Conversation:conversation:1452080"},"subject":"Re: Android 8 Crashes Orbi","moderationData":{"__ref":"ModerationData:moderation_data:1466750"},"body":"Just to confirm everyone's hunches and to add to it, I have the Pro System, 2 Satellites, and about 29 other random devices. Kept rebooting for the last week +. After reading this systematically took my 4 Android phones and Galaxy Tab2 off the network and tested each. ALL caused a reboot as soon as they connected.
The phones are 3 Galaxy S7 and one Galaxy S8+. So it may not be just android 8 or 8.1, it looks like it may be the 7s too with the security update.
Neither the debug logging or the separate access point connected to the network worked for long. This issue must have more to do with then just the WiFi on the phones, because when my phones were connected to the separte AP they show up as wired connections. And they still brought down the network.
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Android 8 Crashes Orbi","moderationData":{"__ref":"ModerationData:moderation_data:1467005"},"body":"Some websites are now reporting this issue: 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Android 8 Crashes Orbi","moderationData":{"__ref":"ModerationData:moderation_data:1467780"},"body":"I have two Google Pixel XL's and one new Google Pixel 2 XL all running Android Oreo 8.1. For the past month or so since updating to 8.x my Orbi RBK50 system would disconnect and I noticed that it was actually rebooting. After finding this thread I can definately confirm I am seeing the same issue as others running Android 8 devices on Orbi. I have disconnected all three Pixel phones from my network and since then it has been rock solid as it had been the previous 7 months proior to Android Oreo. This needs to be corrected ASAP.
Here are the steps I have tried:
Orbi firmware updated to 2.1.1.16
Reset Orbi back to factory default
Satellite set to use wired backhaul
Disconnected satellite
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Not a Single Android 8 device in my house and i have the same exact issues.
I think this is a general issue with the ORbi, caused by a variety of devices, but occurs more often with Android 8.
Granted my Orbis have issues with crashes and slow downs 5+ times a day
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How is it possible that adding a new device can disconnect 25 different devices? I dont understand, and am pretty disappointed in the Orbi system.
Unfortunately whenever I try to open a support case I get a message that the serial number is already in use? I'd appreciate some advice!! This us using the newest Orbi firmware, but I also downgraded to an older version that worked fine for months at a time and it had the same issue?
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To my knowledge, nobody has identified what the root cause is yet, so there is no real fix available.
I have Samsung Galaxy S7 and Note 8 with Nougat 7.1 and December Patch and have the same problem.
It is not with only Pixel devices with Oreo 8 but also with Samsung devices with &.1
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I downgraded to firmware 1.11.0.20 a few days ago (in AP mode), and i am pleased to report that i have not had a single reboot. I have not changed anything else...same surge protectors, same ethernet cable to router, same position in the house, same devices on the network. My uptime right now is 2 days 14 hours. Additionally, i am noticing that ALL my devices that can connect to 5 Ghz channel, ARE. With the other firmware versions, i noticed alot of my devices would stay on the 2.4 channel, even though another nodes 5 ghz was strong.
For $199, i think i will keep the Orbis (in AP mode), and hope that a fix is forthcoming for version 2.0+.
I would NOT suggest those running in Router mode to downgrade that far down, as numerous security patches have been implemented in later versions, but for me, running an Asus router as the router, this Orbi version seems to be the most stable.
Good luck everyone, and Happy New Year!
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When my Pixel 2 XL on 8.1 connected to my Orbi system upon return, the router reboots started again. Toggling mobile data off when on wifi seems to resolve the problem. A rooted phone and Tasker might be a temporary solution until Google and Netgear push out a fix.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-12-26T22:11:06.698-08:00","lastPublishTime":"2017-12-26T22:23:21.236-08:00","metrics":{"__typename":"MessageMetrics","views":8855},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuOXwyLjF8aXwxfDM5OjF8aW50LDE0Njg0MjksMTQ2ODQyOQ","node":{"__ref":"ForumReplyMessage:message:1468429"}}]},"messagePolicies":{"__typename":"MessagePolicies","canReply":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.action.message.reply_to_entity.allow.accessDenied","key":"error.lithium.policies.forums.action.message.reply_to_entity.allow.accessDenied","args":[]}},"canAcceptSolution":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.accepted_solutions.action_allow.message.mark_as_accepted_solution.accessDenied","key":"error.lithium.policies.accepted_solutions.action_allow.message.mark_as_accepted_solution.accessDenied","args":[]}},"canRejectSolution":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.accepted_solutions.action_allow.message.unmark_as_accepted_solution.accessDenied","key":"error.lithium.policies.accepted_solutions.action_allow.message.unmark_as_accepted_solution.accessDenied","args":[]}},"canTag":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.labels.action.labelableentity.set_labels.allow.accessDenied","key":"error.lithium.policies.labels.action.labelableentity.set_labels.allow.accessDenied","args":[]}},"canEdit":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.action_allow.edit_message.accessDenied","key":"error.lithium.policies.forums.action_allow.edit_message.accessDenied","args":[]}},"canKudo":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.kudos.action.entity.give_kudos.allow.accessDenied","key":"error.lithium.policies.kudos.action.entity.give_kudos.allow.accessDenied","args":[]}}},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1468429":{"__typename":"ModerationData","id":"moderation_data:1468429","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1468429":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:529182"},"id":"message:1468429","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1452080/message:1468429","revisionNum":1,"uid":1468429,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1468409"},"conversation":{"__ref":"Conversation:conversation:1452080"},"subject":"Re: Android 8 Crashes Orbi","moderationData":{"__ref":"ModerationData:moderation_data:1468429"},"body":"
richjklee wrote:
Solid five days of connectivity while out of the country as evidenced by uninterrupted Nest cam streams. When my Pixel 2 XL on 8.1 connected to my Orbi system upon return, the router reboots started again. Toggling mobile data off when on wifi seems to resolve the problem. A rooted phone and Tasker might be a temporary solution until Google and Netgear push out a fix.
I can't find the link at the moment, but arlier today I stumbled accross a post in another forum about a Pixel device that was having problems wtih WiFI, but *only* when 5Ghz and 2.4Ghz networks were using the same SSID, and it made me wonder if this is somehow related. I would be curious to know if setting separate names for the differerent networks on the Orbi would make any difference (I think there's another topic here that describes how to do that). I would try it myself... except I'm not able to replicate the crashing problem.
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Android... my Samsung S8 , Nexus tablets knock my Linksys offline when connecting then I experience multiple disconnects
requiring re-boots... my wife has an Apple IPhone 8 and it has no issues connecting nor does any of my Windows PC's..
me thinks this is an Android issue, not a router issue...
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