Router flashing white. No connection via ethernet

[Bkirley]

Yesterday the Orbi router lost power and never came back online. It is flashing white light on top.

Modem works fine - confirmed with old router.

Tried to connect to Orbi via Ethernet as I’ve read updating firmware might help and there is no connection. I am not sure how to move forward if I can’t even get a connection via Ethernet. Any ideas?

[Mstrbig]

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@Bkirley wrote:
Yesterday the Orbi router lost power and never came back online. It is flashing white light on top.

Modem works fine - confirmed with old router.

Tried to connect to Orbi via Ethernet as I’ve read updating firmware might help and there is no connection. I am not sure how to move forward if I can’t even get a connection via Ethernet. Any ideas?

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Since you had a power failure the modem more than likely shut down as well. so first reboot the modem.

I'm assuming you turned off the power to the router and unplugged it from the power source for a minute?

Also try factory reset, which usually solves issues. 

[Bkirley]

Yes I’ve done all of those things with no resolution. Thanks though.

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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@Bkirley wrote:
Yesterday the Orbi router lost power and never came back online. It is flashing white light on top.

Modem works fine - confirmed with old router.

Tried to connect to Orbi via Ethernet as I’ve read updating firmware might help and there is no connection. I am not sure how to move forward if I can’t even get a connection via Ethernet. Any ideas?

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[Bkirley]

Modem: Ubee; DDW36C

Not sure what firmware is loaded because I have no way to access the router. The app doesn’t find it and I have no internet connection when plugged into the router via Ethernet.

[FURRYe38]

Your modem already has a build in wifi router. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

I would try option #3 first...