Hi Valérie, You asked me on FB to continue the query here at the community a while back as I'm having quite a lot of trouble with my R8000. This is our latest posts: You: Hi @Martin Nilsson, Yes, that's what I meant. Is the R8000 in AP mode when you follow these instructions? So, if it's not, it's in router mode. Not to have issues, your ISP modem should be set up in bridge mode. If it's not, you have 2 routers on your network and it can create double NAT issues. Valérie, Team NETGEAR Me: Hi Valérie, I've removed the ISP modem entirely. And my network cable is connected directly to my R8000. Rgds, Martin And thats basically as far as we came. I'm still experiencing lots of troubles with router rebooting frequently, not all possible connections showing (should be 3. The 44, 44 5g1 and 44 5g2) and as it is right now. All lights are there but my connection on the phone only show the 44 5g1. But won't connect. I've even received the error message "wrong password" from time to time... Any way we could sort this out u think..? Kind regards, Martin
Then, it should be good to begin with asking your ISP which technical specificities are needed to remove their own router and replace it with a NETGEAR one. Like, some ISPs need special DHCP options.
Knowing this, I will be able to look into the R8000 specificities and understand where the issue is and how to solve it.
Called my ISP and asked them if there were any specifics needed with the reply that it wasn't, besides that the DHCP was... Enabled? Well, anyways it was. Because he could test that from his side and he had connection with the router and didnt get any errors messages back.
