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Re: ReadyCloud won't turn on.

Synergie
Aspirant

ReadyCloud won't turn on.

Hi


I have a ReadyNas pro 6 (RNDP6310) upgraded to OS6 (FW 6.4.1).OS6 works completely fine except 1 thing if i try to enable ReadyCloud it promts me to the message "The ReadyDrop-service isn't supported anymore since 6.2.0, .....". The device itself tells me that Readycloud is connected and i can discover the device but In ReadyCLOUD the device shows under Discover but is offline on the main page.

 

 

I already tried a factory reset, rebooting it multiple times, checked the cables and tried to turn it off and on again 🙂 .

Every time I try and toggle ReadyCLOUD it comes up with a ReadyDROP warning, saying service depreciated.

 

In my local network i can acces the shares without any problem and the nas works as it should. Because we're on the road allot for our clients i need a handy wayto acces the nas remotely. I tried using a "back door" using ftp and a FTP network driveprogram but thats not the cleanest way in my eyes. Any advice on my problem or how to use an alternative ? 

 

Grateful for any advice.

Thanks,

Pieter-Jan

Message 1 of 8

Accepted Solutions
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud won't turn on.

The serial number has been programmed into your unit now.

 

Please check if ReadyCLOUD will turn on.

View solution in original post

Message 5 of 8

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Synergie
Aspirant

Re: ReadyCloud won't turn on.

After further investigation and looking around the forum for people with the same issue i maybe found the problem. As discussed here

-> https://community.netgear.com/t5/ReadyCLOUD/Cannot-turn-ReadyCLOUD-on-Pro-Pioneer/m-p/1005838#U10058...

He got the same issue and got a mismatch in serial numbers. After looking at my device and my configuration i noticed that the OS and the device have different serialnumbers asswell.

2015-12-14 18.11.50.jpg

 

Is this the only issue or are there more problems at play ?

 

Thanks,

Pieter-Jan

Message 2 of 8
BrianL2
NETGEAR Employee Retired

Re: ReadyCloud won't turn on.

Hi Synergie,

 

You're right that this problem is similar to the link that you mentioned. Kindly pm @Skywalker about this problem and hopefully it will be resolved soon.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 3 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud won't turn on.

I have sent you a PM. I can fix the serial number on the unit to match what is on the label.

Message 4 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud won't turn on.

The serial number has been programmed into your unit now.

 

Please check if ReadyCLOUD will turn on.

Message 5 of 8
Max_Maas
Tutor

Re: ReadyCloud won't turn on.

Hello,

 

ReadyNAS 102

 

I've got the exact same issue when I updated at the ver. 6.4.1:

- ReadyCloud won't turn on

- The Serial #'s (webpage / label) are different.

before the update ReadyCloud was working fine, I could reach my NAS from everywherre by mobile app or any pc.

 

Thanks in advance.

Massimo

Message 6 of 8
BrianL2
NETGEAR Employee Retired

Re: ReadyCloud won't turn on.

Hi Max-Maas,

 

Welcome to the community!

 

Send @mdgm-ntgr a PM and he'll surely help you with this one.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 7 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud won't turn on.

Please update to ReadyNASOS 6.4.2-T72 (Beta 2)

I have sent you a PM with further information I require.

Message 8 of 8
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