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machogriz's avatar
machogriz
Aspirant
Oct 28, 2019

ReadyCLOUD app on Mac - Online (VPN Disconnected)

I'm unable to access the shares on our ReadyNAS via the ReadyCLOUD app from outside the office LAN, but only when using a Mac. When I try it on a Windows PC, I have no issues. But when I (or anyone else in the company) uses a Mac with the ReadyCLOUD app, it shows as "Online (VPN Disconnected)" and we can't access the shares.

 

I've rebooted the ReadyNAS and updated to the latest firmware - 6.10.2

 

Any ideas on what I can try to get this working correctly?

6 Replies

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  • Retired_Member's avatar
    Retired_Member
    Oct 29, 2019

    Are you using standard account of MacOSX?what is your MacOSX version?

    • machogriz's avatar
      machogriz
      Aspirant
      Oct 29, 2019

      I am logged in using an admin account in MacOSX 10.13.3 (High Sierra)

      • Retired_Member's avatar
        Retired_Member
        Oct 30, 2019

        Is It possible to try Mojave or Catalina on your Mac device?I have a Macmini which encountered the same issue in High Sierra but after I updated it to Mojave  the VPN disconnected issue is gone.

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