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Forum Discussion
ReadyNAS online (VPN Disconnected)
I am receiving this error "ReadyNAS online (VPN Disconnected)". This happens on both Windows 7 and Mac OS clients.
- MacOS 10.13.6
- Windows 7
- Readycloud OS 6.9.3 (Antivirus = Off / File Search = off)
- ReadyCloud client MacOS v1.6
- ReadyCloud client Windows 7 v1.16
- Netgear Router R7000
- Netgear Switch GS108T
All forum threads report that its been fixed. It also seems to be a recurring problem. The solutions that I have tried are reinstalling ready cloud application and rebooting server. I also shutdown the server and restarted. Nothing seems to work. Web portal and iphone apps appear to be working but not the desktop applications.
I can not admin on ReadyCloud server since I am remote and it only allows access when on the same LAN. This is another problem since I am 30 miles from the cloud server and can only reboot it when at the site. This is not much of a cloud server since it can only be access when on the local network.
Any other suggestions or different solutions available?
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Do you still see this on 6.9.4 Beta?
I have also this message. Have dona also all the tips & tricks, but no result. All my collegues have the same problem. It is indeed a recurring problem and for now I feel some regret for my choise for Netgear. Nice for home, not for business.
Good morning,
I'm having the "online - VPN disconnected " issue on all PCs of my office that are using readycloud.
ReadyNAS 314 - firmware 6.9.4
Windows 10 on almost all PCs.
I've seen several topics signed as solved, but I wasn't able to solve the issue following the procedures listed there.
As it is a recurring problem, it would be helpful if Netgear could provide us some sort of FAQ or standard solving procedure for this issue.
Is that something that can be done, or maybe someone that was able to solve this issue?
Thanks in advance.Just to add some informations that could be useful in the research of the problem:
I have 3 NAS, one is facing this issue, the other 2 no.
The only difference I see in the configuration, is that in th CLOUD tab of the admin page, when I enter into the settings of the readycloud app and I try to set the port 6300 TCP, the system seems to save this configuration but if I exit and re-enter into the admin page the configuration of the port is lost.
On the other 2 NAS, if I set a port into that tab, the configuration is kept and everything works fine.I recently updated to 6.9.4. That doesn't seem to make a difference. I have zero success with connecting with the MacOS client. The Windows client seems to work most of the time; but not 100%. The iOS client works all of the time. Sometime you need to logout and login again. I have not tried changing the port but I will and report back. Personally, I think its the MacOS client. It hasn't been updated since 2017, whereas the Windows was just updated.
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