Readycloud for Mac OS

[Jdotcox90]

I just purchased a macbook pro for work. I am not able to get readycloud to make it all the way through the installer.

It says installation failed when trying to install.

I am running Monterey version 12.1

Any help would be greatly appreciated.

[Jdotcox90]

Does anyone have anything that may help me? I can't seem to find this problem anywhere else.

Had a buddy download on his Mac, installation failed as well.

[Marc_V]

@Jdotcox90

Welcome to the Community!

Can you post a screenshot of the error? This is for us to check if we need to file a bug, hopefully anyone on Monterey 12.1 will also post here. 

Have you tried contacting Support or creating a case on your mynetgear profile as well?

HTH

[Jdotcox90]

I have not filed a ticket or anything. I am an employee so do not have all of our admin info.

There are no codes. it just says installation failed. 

Had out IT specialist try to install as well and he was unsuccesful. I had a buddy with a newer macbook try as well, his failed.

[Marc_V]

@Jdotcox90

A case has been opened and the appropriate team is looking into this issue. Hopefully we can get an update ASAP.

HTH

[Osmium]

i got the same issue... i have readycloud v1.6 and v1.7 that do work on mac but all the newer versions i cannot install. i tryed already on 4 diffrent mac's but they all have the same issue.

[mkrt]

i have the same issue, can't install. monterey 12.2

please fix this

[Jdotcox90]

Is there any update on this.

Thank you

[boris_005]

I'm also running into this issue. Running a 2021 Macbook Pro M1X with macOS Monterey 12.2.1. 

[Dimson]

Same here..... Please fix ASAP

[Tommo71]

also having the same problem, someone on here said that v1.6 & 1.7 work, is there a way to download older versions so that I may try them on MacOS Monterey?

[kaushald]

If Possible an you share the old verison file. So we can use the the ready cloud as of now its difficult to work without the desktop client

[Osmium]

I have 2 tickets open about this topic asking if i can have a older version of readycloud for mac.

So far they let me know they are working on this issue.

They seem to not want me to have a older version of ready cloud.

And yes i got 2 mac's running on v1.6 and v1.7 but i dont have the installation file of this older ReadyCloud 😞

My other 3 mac's and a few other people i know try to install the newest version of ReadyCloud. That one seems to not go futher then Installation Failed. 

i am sorry to let you all know this issue is already more then 3 weeks and so far no fix 😞 

[Osmium]

So far i tryed out to repackage the old App into a PKG file so we can reinstall it but that seems to not work 😞

Inside Terminal i used commands to download from Anywhere and install anything but also that seems to not help. 

i tryed this issue now on 7 macs with versions [11.4], [12.1] and [12.2.1] and on all these mac versions the latest Readycloud says Installation Failed.

[Tommo71]

@Marc_V 

Could you possibly escalate this case within NetGear please?  It's been ongoing for quite a while now and is alienating all Mac users.

Hope you can help.

[Marc_V]

@all

This issue is currently under investigation, I will make sure to post an update once a fix or a new version is available.

Apologies for the inconvenience.

[mkrt]

may this have something to do with M1 compatibility? forgot to mention that

[Marc_V]

@all

Can you try to install this pkg? Please let me know if it successfully installs.

HTH

[Jdotcox90]

Says I cant download because not trusted

[boris_005]

The app completes installation but I'm now getting a message that my fileserver is online but the VPN is disconnected. (See attachment) I think this might have something to do with M1 Macs as other employees are able to use the ReadyCLOUD app without any issues.

System:

MacBook Pro (16-inch, 2021)
Apple M1 Max

macOS Monterey 12.2.1

[Marc_V]

@Jdotcox90

Please access and continue, if you still can't download it please let me know through PM.

So the issue not completing install is resolved for this build. 

@boris_005

When using the ReadyCloud portal can you access the NAS?

Have you tried rebooting or reinstalling the app?

[Tommo71]

I get the same, the app can't be trusted as Apple is unable to scan it for malicious code.

[Marc_V]

Can you give me a screenshot of the error you are getting? @boris_005 was able to download and install.

[Tommo71]

[Marc_V]

This link may help?