Hi since updating apple phones to iOS 11.2.1 when backing up iPhone pics via ReadyCLOUD to the NAS it will back up a few pics then stop with an error saying SSL error. Other devices with earlier IOS software are working ok. Thanks
This has been reported to engineering and is currently being handled. I would still suggest logging a case with NETGEAR Support so they can investigate and escalate the case if needed.
Hi I have bought a Nightgear Nighthawk X10 router and attached a hard drive via usb and enabled readycloud toi backup photos from an iphone to the attached router hard drive but sine updating my itunes i keep on getting an SSL error every time the readycloud app trys to back up a photo. What is this and how do i fix this/ get past this.
Has an update / patch being made for the app to deal with this or whats the go???
We are monitoring the investigation, might release a new version that will be uploaded on the app store. I will try to provide another update as there is no ETA on this.
Not sure how they sell this as a home Network and the ReadyCLOUD software with lack of service. Any other software that will send pics of phones to a NAS doesn’t look like there is a solution coming here
Resilo Sync includes a mobile device backup feature, and they also have an app for OS 6 ReadyNAS.
There are also some SMB file managers for iOS that you could try - those would require manual copying. For remote copying you'd need to deploy a VPN. OpenVPN is included in Nighthawk routers, and you could also use ZeroTier in the NAS.
So I have uploaded the latest firmware on the NAS and the new update to ReadyCLOUD. It starts to copy across the photos and then stops after 1 pic. So before the last update to ReadyCLOUD and the NAS it was doing the same thing except it was giving me a ssl error. Please tell mentality m doing something wrong and the updates have fixed the issue with people running iOS 11.2.1 PLEASE!!
Hi Marc, I have rebooted the phone and NAS after updates. Copies one photo then stops. No SSL error message, just doesn’t progress after 1 pic? Do we wait for another update to ReadyCLOUD? Has anyone else got this working post the latest nas and ReadyCLOUD update if you are on iOS 11.2. Not good enough to wait this long for an update that still doesn’t fix the problem. Netgear what is the solution? My friend has a Qnap that works fine is that the only solution?
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
