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Forum Discussion
Solved
ReadyCLOUD Error 24002000011
Dear Netgear Support:
Would one of you be willing to help me resolve error 24002000011? This is the error message I receive when attempting to enable ReadyCLOUD on my old ReadyNAS Pro 6. Based on years of lurking on the Netgear forums, it appears that this should be a simple fix regarding a serial number inconsistency, but I don't know if it's done purely on Netgear's end, my end, or a little of both. I'm running a ReadyNAS Pro 6, which I had upgraded to v6.9.1 "recently". I know this model is quite old and v6.9.1 was never officially supported on this model, but this update really breathed new life into this rock-solid NAS and significantly extended its useful life. I am appealing to anybody willing to assist me with this, as the only reason I'm trying to activate this is as a quick-and-dirty way of enabling remote access to specific files to several of my office users that need to work out of the office due to this mess caused by COVID-19 (I am actually planning on upgrading the device to a new model this year, but now with this global chaos, who knows if/when that will happen!)
A very heartfelt and sincere THANK YOU in advance to anyone willing to help me get this squared away! (And THANK YOU for all the support you have provided implicitly over the years, this forum has been a terrific knowledgebase to say the least!)
-Bohdan
Hi byaremko,
The fix has been applied and the unit has been rebooted. Please check if the issue is fixed and if the fans are working.
Regards,
5 Replies
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Some early Pro models show the mac address of the NAS as the serial number - and that will cause this particular problem. You need someone from Netgear to fix that.
Though you can't get paid support (since you are running OS 6), it's possible that JohnCM_S or Marc_V will fix it as a courtesy for you. If they don't chime in here, you could try sending them a private message (PM) using the envelope icon in the upper right of the forum page.
Hi byaremko,
Welcome to the Community!
Can you take a picture of the sticker that contains the serial number and the model number of the NAS? This can be found at the rear panel of the chassis. You may send the image to me via private message.
Regards,
Hi byaremko,
The fix has been applied and the unit has been rebooted. Please check if the issue is fixed and if the fans are working.
Regards,
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