NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Readycloud Android app cant see shares
I have a Ready NAS RN212 with 2 x 4TB drives.I have managed to set this up as admin and configure the shares I want to assign to 2 different users. The users can access these shares locally on desktop and laptop. I also wanted the 2 users to have access on mobile phones and so I installed installed the Readycloud mobile app on both their phones.
The problem I have is that, when I login via the Readycloud web portal, I can access the relevant shares as both users without any problems. As local users, also no problems. But when I login via the mobile app, only one of the user accounts can see the reselvant shares that I have given them permission to access. The other user account can see the device when I login, but when I click on the device, I get the following message - "You have no shares on this device".
This is odd because, when I login to the webportal and as local user, using the same credentials, I can see the shares that I have given this user permission to access.
I have checked the permissions against the account that works and the one that doesnt and both are identical.
Can someone please advise what I might have done wrong here and how I can rectify it please?
9 Replies
Replies have been turned off for this discussion
Hi bals76,
Welcome to the Community!
Have you tried deleting and then re-inviting that ReadyCLOUD user? If you have not done that yet, you may try that first and check if that user will be able to see the shares using the ReadyCLOUD app.
Regards,Hi JohnCM_S.
I have tried the following after trying to find answers for similar problems online:
Reboot the NAS
Uninstall and reinstall the Readycloud Android App
Delete the shared "Share" and recreating it
Delete the relevant Cloud User and re-creating it
Ticking and unticking different permissions to see if it makes a difference - which it didnt.
When I use the admin account or the other Readycloud User credentials on this users mobile Phone, I can see and access the shares. But when I use this specific user's credentials, I can only see the device and when I click on the device, it says that the user has no shares.
As Admin, when I initially sent the user the invite, i got some message saying that the email address exceeded 31 characters, but it is still ok to use that email to login. Also, after I deleted the Cloud user account (and rebooted the NAS for good measure :-) ) and resent the invite (2nd, 3rd and 4th time) the cloud user clicked on the link in the email he received, but did not have to register again, his cloud account was already created from the first time. He also did not get the message asking to bind the account.
I will try deleting the account and creating it again, but hoping the above additional info will shed some light?
Thank you
Hi John_CM
Sorry, but I think I have only removed that cloud user. How do I delete a cloud user's account?
Thanks.
Ok, so I have now managed to delete this cloud account twice and tried re-creating it and sending a new invite. I know it was deleted because it ask me to register from scratch when I send the new account. But after going through the usual procedure... when I log into the portal, I can still see the shares as before. But when I login via the android App, it still says - You Have no shares on this device?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
