NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

wtr1975's avatar
wtr1975
Aspirant
Mar 25, 2020

Error btrfs_root_node+38 what to do

I logged into my ReadyNAS and had a notification for an update.  I downloaded and was directed to reboot. The reboot stopped at 43% and I am now receiving the following error message: "btrfs_root_node+38."  I have made multiple attempts to reboot without success.  Any suggestions?  I appreciate it.

4 Replies

Replies have been turned off for this discussion
  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi wtr1975,

     

    Welcome to the Community!

     

    This might be related to the file system based on the error.

     

    Do you have a backup of your data?

     

    Is the NAS detected on RAIDar? If yes, can you download the system logs?

     

    Regards,

    • wtr1975's avatar
      wtr1975
      Aspirant

      The two files in the ReadyNAS are the only backup storage (i.e Raid 1 backsup to Raid 2).  I am going to purchase an external harddrive and attempt to backup before doing anything.  The ReadyNas is not detected on the RAIDar

      • wtr1975's avatar
        wtr1975
        Aspirant

        I had read a post from a couple of years ago in which someone did a factory reset.  Not sure if that is the route to go.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More