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himore's avatar
himore
Aspirant
Sep 28, 2013

Help! Cannot connect to ReadyNas DUO anymore

Hi,

I've had zero problems with my ReadyNAS DUO for the last 4 years, but yesterday I made the error of accidentally cutting power to it BEFORE shutting it down gracefully!

I have made this mistake before and previously when I've powered it back up, the disks have re-synced after several hours and everything has been fine again.

However, this time when I powered the drive back on, the blue light pulsed for a few minutes (as it usually does) and after the drive had calmed down from it's initial take-off noises, I tried to connect via my browser.

No joy! Can't connect. My Raidar widget (OS X) can't see the drive.

Odd thing is, when I log into my router, and refresh the client table, the device is clearly shown - MAC and IP address.

At the moment, the drive is just sitting there, powered on, as if it were in normal operation but I just cannot get a network connection to it. I've tried plugging directly into it from my laptop too, to no avail.

I'm starting to panic that all my data may be irretrievable (although the drives 'sound' as if they are ok), which would kinda negate the reason I bought the drive in the first place.

I'm pretty tech savvy but just can't work out why I can't connect to my DUO via the network.

Please help!

3 Replies

Replies have been turned off for this discussion
  • Not sure why Raidar cannot see the Duo, but I generally don't use Raidar.
    Can you connect from a browser using the ip address directly?
    To connect your laptop directly you need to set a static IP address on your laptop, as the Duo boots with a fixed network setting if no DHCP is available. Did you setup like this.
  • From my router I can see that my ReadyNAS has the IP 192.168.2.7

    When I open a terminal session and ping 192.168.2.7, I get a response.

    My Macbook Pro network settings are

    IP 192.168.2.249
    Subnet mask 255.255.255.0
    Router 192.168.2.1

    It's just that when I try and visit 192.168.2.7/admin I don't get a response. It looks like something is trying to load, but just hangs there forever.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Open a tech support case (see the Online Submission link in my sig).

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