NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

gpearson9's avatar
gpearson9
Aspirant
Aug 22, 2016

ReadyNAS backup alert messages not showing errors

I have a backup job configured to copy files from my ReadyNAS unit to a Windows based backup server. It routinely fails on some files because some of our users are on OSX and use invalid Windows characters in the file names, so it can't copy those files to the backup server.

 

I'm basicaly trying to get the backup alert email to tell me what files it is failing on, but I can't seem to do that. I set the job to send 'status and errors', but that didn't show any files. I also tried 'full backup logs', but that only lists the files that successfully copied and not the errors which is not useful at all. The only way I can grab the list of bad files (and give the users a list to re-name) is to log into the ReadyNAS and view the logs in the GUI.

 

Is there any way around this, or is this just the way it works right now? Any chance of that changing? This is an RN3138 on 6.5.1 by the way. 

 

4 Replies

Replies have been turned off for this discussion
  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi gpearson9,

     

    Have you downloaded the logs that's in a zip format? You can check the backup copy log to know which files were and weren't copied on your backup job.

     

    Hope this helps!
     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

    • gpearson9's avatar
      gpearson9
      Aspirant

      Yeah that is what I usually do to find the files that failed. I was just wondering if it was possible to get the failed files to appear directly in the error email like the successfully copied files do. It is much easier to inform non-IT personel of an issue with a file they created by forwarding an email instead of having to dig into the logs and copy/paste the list.

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired

        Hi gpearson9,

         

        Thanks for posting back and for making it clear that this post is more of like a product feature /or functionality request. Also, I suggest that you post this idea at the Idea Exchange board

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team

  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hi gpearson9,

     


    We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 
    If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution. 
     
    The Netgear community looks forward to hearing from you and being a helpful resource in the future!
     
    Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More