Issues connecting to work VPN

[danielgaz]

Over the past few weeks, I am experiencing a high frequency of dropped connections when using my employer's VPN (BIG-IP Edge Client). I have the current firmware (as of last week - 2.6.7.0) and when I am not on my employer's VPN, my connection is fine. I've talked to Spectrum and to the folks at IT where I work. It seems like the router could be the issue, but of course it's past the technical support warranty. I bought it last December and it's worked fine. Are there any other troubleshooting mechanisms before I purchase a new one? One of the tech support folks said that it could have fried from power surges, but why would it work for one method of connecting versus another? It's literally just the VPN for work!

[plemans]

A vpn encrypts and directs all the traffic using the vpn through its own server. 

If everything else works but the vpn traffic, its an issue of the vpn. 

If it was a simple port issue, the vpn wouldn't work at all. 

If it was from "power surges" it would impact all traffic. 

[danielgaz]

I have spent close to 20 hours on the phone with our IT folks and they insist that it's not the VPN. It could be the service provider or the router. I don't know what else to do at this point.

[plemans]

You can always try a different router. 

Again, if its ONLY the vpn with issues, that's what I'd be suspecting. 

https://www.howtogeek.com/133680/htg-explains-what-is-a-vpn/

What speeds do you pay for upload and download? When using a vpn, the upload is just as important as the download. 

[danielgaz]

I pay for (and get) 120-ish up and 10-15 down. When on the VPN it varies wildly.

[plemans]

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@danielgaz wrote:

I pay for (and get) 120-ish up and 10-15 down. When on the VPN it varies wildly.

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 When not on the vpn, you get the speeds, performance you should? 

Again, when going through a vpn, its the bottleneck. Its why you have variable performance when on vpn. 

[plemans]

you can take a look at this and see if it helps. 

https://community.netgear.com/t5/Orbi/Solved-Connection-Issues-with-Work-VPN/m-p/2005461