R6120-Devices showing as Unknown

[IndyandMarion]

Question. Im deal with the nighthawk app showing everything as “unknown” for the device name. I had to reset everything recently on the router and that is when it started messing up. Now I have no option to change the name in the app, or going to RouterLogin.

-The firmware is up to date.
-The app is up to date.

Any suggestions?

[DexterJB]

Hi @IndyandMarion, welcome to the community! We'd like to know the following:

What is the firmware version of the R6120?

Have you tried using another device (iOS or Android) with the Nighthawk app?

Do you have any other NETGEAR device (modem/modem-router) in the network?

Dexter

NETGEAR Team