R6220 disconnects

[Ronald-Lisa-201]

I have random disconnections with my device, not much in the beginning but now it's more and more frequent ?

any help would be greatly appreciated . As I look around the community site i have seen that there are other

with the same issue?

[DexterJB · Accepted solution]

Hi @Ronald-Lisa-201,

It is possibly a network environment issue if your location has a lot wireless networks that may interfere with the signal. You can still try to re-flash the firmware then reset and reconfigure the router as an isolation step. You can check the links below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

Regards,

Dexter

Community Team

[DexterJB]

Hi @Ronald-Lisa-201,

1. What is the firmware version of the router?

2. Are all devices affected (wired and wireless)?

3. Have you tried resetting the router?

4. Have you tried changing the wireless channel (if issue is wireless only)?

5. Is the connection straight from the modem stable?

Regards,

Dexter

Community Team

[Ronald-Lisa-201]

Thanks for your reply,

I am having the issues with the wireless, the plugged  desk top has no disconnects.

I did reset the router with the tech via support call

the connections a re all good

how do i change the wireless channel ? 

[StephenB]

---

@Ronald-Lisa-201 wrote:

how do i change the wireless channel ? 

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Pages 118, 119 here: http://www.downloads.netgear.com/files/GDC/R6220/202-11443-04_R6220_EN_08Jan2016.pdf

Change "auto" to the desired channel number.

[Ronald-Lisa-201]

I have tried those items thanks,  here is whats still happens. it will connect then drop over and over then it will  connect and stay for longer periods ??

[DexterJB]

Hi @Ronald-Lisa-201,

We recommend using a WiFi analyzer app /program to check for the best wireless channel. You can use the NETGEAR Genie WiFi analyzer for Android. You can also check the links below.

http://kb.netgear.com/app/answers/detail/a_id/23783

http://kb.netgear.com/app/answers/detail/a_id/24095

Regards,

Dexter

Community Team

[Ronald-Lisa-201]

i waited a while to responed, but the problem is constant, maybe it's overlapping wifi in my building but I tried to change the

channel but it still happens I must reboot every time to get wifi working without the on / off disconnections

[DexterJB · Accepted solution]

Hi @Ronald-Lisa-201,

It is possibly a network environment issue if your location has a lot wireless networks that may interfere with the signal. You can still try to re-flash the firmware then reset and reconfigure the router as an isolation step. You can check the links below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

Regards,

Dexter

Community Team

[DexterJB]

Hi @Ronald-Lisa-201,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[Ronald-Lisa-201]

yes it's the craziest thing  it can go long periods with 7 devices running at the same time then m,ostly on the weekend

it starts the disconnecting and reconnecting i know i live in an apartment bldg with several others with wifi ?  

[DexterJB]

Hi @Ronald-Lisa-201,

I have sent you a message. Please check your inbox.

Regards,

Dexter

Community Team