Signal but no internet

[drakegho]

My NetGear Nighthawk AC1900 wifi cable modem router has a signal but will not connect to the internet. I’ve reset it several times by unplugging it, using the rest button and holding the wifi button. Any idea how to get it back online? I can’t restart it manually in my account.

[kurdt784]

Hello,

It seems you have tried various troubleshooting steps but your Net Gear Nighthawk AC1900 modem router still won't connect to the internet.

[michaelkenward]

---

@drakegho wrote:

My NetGear Nighthawk AC1900 wifi cable modem router has a signal but will not connect to the internet.

---

Which AC1900?

AC1900 is not a unique Netgear model number. Many devices come with the AC/AX tag, but it is essentially a label that Netgear, and others, attach to hardware to describe wifi speeds.

Look at the label on the device for the Model Number. And, if there is one, include the "V" bit to show the hardware version. If there is no V number, then you have V1.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Cable Modems & Gateways - NETGEAR Communities

You might like to search there for messages related to your issue.

You could also ask your ISP why your modem/router is not connecting to its network.