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contacting someone at NetGear
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contacting someone at NetGear
I have had an issue with my router/modem since I got it. I've been on the phone with Netgear - the last time I got disconnected. I sent an immediate message to call me back. No call back and now the 90-day support has ended. I am NOT going to buy support when it's their fault. I am LIVID!!!!!! Can anyone help?
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Re: contacting someone at NetGear
this is the community forum.
We can potentially help you with the device but we need more info.
What actual problem are you having? go into details since we aren't here to see whats going on?
Also, what device do you have? you didn't put model either.
If its a modem/router combo device, also log into the device and get a screen snip of the cable connections page and the modem logs. That helps us check the connection back to the isp.
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Re: contacting someone at NetGear
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Re: contacting someone at NetGear
Does the C6250 work if you're hardwired into it?
What speeds do you get hardiwired in?
When you log into it through the browser, you click on the cable connection icon. that takes you to the cable connections page.
to find the logs
https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
How are you attempting to setup the tv's/firesticks?
Did you rename the ssid or setup a new one?
What did you use for a security method (wpa, wpa2, etc)
what error are you getting when you try to connect them?
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Re: contacting someone at NetGear
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Re: contacting someone at NetGear
So the router doesn't work if hardwired into it?
It only works for a device or 2 wireless?
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more