Re: WNCE2001 Power LED blinks green and I cannot set it up

spitlist · ‎2017-02-04

I see that there is already a thread on the subject and there are several links that purport to fix the problem. However these links are very long and end up being truncated so when I click on them, I getthe NETGEAR support page asking for the model instead of the actual link.

Can someone tell me how to fix this problem?

JamesGL · ‎2017-02-09

Hi spitlist,

1. Can you still access the UI of the adapter?

2. Are you getting a valid IP from the device? Can you ping the IP address of the adapter?

spitlist · ‎2017-02-09

I have no idea what you are asking? What is "UI"?

The device doesn't have an IP address. It is a unit that is supposed to intercept a WIFI signal and convert it to a wired connection via an RJ47 port.

spitlist · ‎2017-02-09

Make that RJ-45 (fat fingers)

JamesGL · ‎2017-02-16

Hi spitlist,

1. Reset the adapter.

2. You should still be getting an IP address from the adapter even if it is not connected to the router.

spitlist · ‎2017-02-16

WHat adapter?

spitlist · ‎2017-02-16

If NETGEAR had any support, maybe I could talk to someone live so we could exchange information. THe only time I have had an exchangge was on a live chat session where the technician was only interested in selling me some support license that cleans up my router's IP addresses of people who are monitoring me. Two technicians I know both told me that that was unnecessary.

JamesGL · ‎2017-02-27

Hi spitlist,

The WNCE2001 is an adapter. Try to reset it and reconfigure. You can check support site and go to contact us if you want to have a support team to assist you.

https://www.netgear.com/home/contact-us/

spitlist · ‎2017-02-27

Yeah, that is what got me to this forum. I have been around and around and have not gotten any help that solves the problem. If you are really interested in me as a customer and helping resolve this problem, you will have someone contact me at Spitlist@cox.net to set up a time for them to call me for the resolution to this problem.

JamesGL · ‎2017-02-28

Hi spitlist,,

Check the warranty of your device for phone support.

https://kb.netgear.com/12171/Is-my-NETGEAR-product-under-warranty?cid=wmt_netgear_organic