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Re: Admin Page Login loop

Tristyd
Aspirant

Admin Page Login loop

Got a ReadyNAS 2100 V2 on OS 6. For some reason the last day or two, whenever I try and get into the Admin page on Safari on Mac, it says Your Admin Session Has expired, with some description why underneath, and a log in button. But I can't click on the login button, as the page keeps refreshing in a loop, keeps throwing up expired session etc. Anyone had this and know how to fix?

 

Works fine in Chrome, Firefox. But wondering why it's suddenly doing this on Safari. Ive cleared cache, browser data and still the same.

Message 1 of 21
Sandshark
Sensei

Re: Admin Page Login loop

It sounds like you saved the password in the browser. and it has now changed.  I don't know anything about Safari to say if what you've done should have fixed that.

Message 2 of 21
Tristyd
Aspirant

Re: Admin Page Login loop

Good thinking that.

I just checked, and it hasn’t saved the password for the Netgear Admin Page.
Message 3 of 21
Tristyd
Aspirant

Re: Admin Page Login loop

Solved it!

Worked fine by using just the ip address of the NAS! If I add /admin/ to the end of it then it doesn’t work.
Message 4 of 21
PWS442
Guide

Re: Admin Page Login loop

Sadly, I can only access from a Windows PC. My Macs loop on the Admin page using the IP address w/o the admin sub-page. I am running 6.10.10 on my ReadyNAS RN316. Restarted from RAIDar. Still the same.

Message 5 of 21
StephenB
Guru

Re: Admin Page Login loop


@PWS442 wrote:

Sadly, I can only access from a Windows PC. My Macs loop on the Admin page using the IP address w/o the admin sub-page.


Are you trying https://nas-ip-address/admin?  Or are you leaving the /admin out?

Message 6 of 21
PWS442
Guide

Re: Admin Page Login loop

With or without continually loop on the logon. Safari is not happy with either of my new-ish Macs. Chrome on Mac is OK. Edge on W11 PC is OK. I have been on 6.10.10 for quite some time.

 

Thanks, Oh Great One!

Message 7 of 21
PWS442
Guide

Re: Admin Page Login loop

Any thoughts about this?

Message 8 of 21
StephenB
Guru

Re: Admin Page Login loop

Have you tried clearing the browser cache?

Message 9 of 21
PWS442
Guide

Re: Admin Page Login loop

Thank you StephenB!

Message 10 of 21
PWS442
Guide

Re: Admin Page Login loop

Forgive me but.... While this worked on my Mac mini, my MacBook Air will not persistently keep the cache cleared????? I clear the local cache in Safari Settings, (I cannot find a specific entry in the Library for the specific page caches) but it keeps coming back. I tried a suggestion to block Cookes, but then, the site said it was offline. Re-enabling Cookes just kept looping on the login page. I realize this is probably a Mac issue, and not particular to Netgear, but I AM FLUMMOXED!

 

Any clues???  (BTW: I am running Version 15.2 Beta (24C5089c) on the MBA, the latest released version on the Mini.)

Message 11 of 21
StephenB
Guru

Re: Admin Page Login loop


@PWS442 wrote:

I realize this is probably a Mac issue, and not particular to Netgear, but I AM FLUMMOXED!

 

Any clues???  


I'm not a Mac owner, so I can't provide more help.  Hopefully someone else will chime in.

 

The good news is that you can just use Chrome or FireFox for this.

Message 12 of 21
PWS442
Guide

Re: Admin Page Login loop

And, I can use my Mac mini as well! I do find it odd that the cache keeps reappearing. But thanks.

 

Remember, once you try Mac, you never to back!

Message 13 of 21
skwiggly
Tutor

Re: Admin Page Login loop

According to this thread, the solution is downgrading to 10.6.4:

https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/admin-page-keeps-loading-in-a-loop-...

 

I just tried downgrading from 10.6.9, and on Mac Safari (latest), the login loop issue still persists. Clearing browser storage (cache, cookies, local storage), has no effect.

 

What has worked for me is using Safari Incognito mode. Have not tested with other browsers.

Message 14 of 21
StephenB
Guru

Re: Admin Page Login loop


@skwiggly wrote:

 

What has worked for me is using Safari Incognito mode. Have not tested with other browsers.


Is there any chance that Safari has the admin password of the NAS saved?

Message 15 of 21
PWS442
Guide

Re: Admin Page Login loop

Safari's Private window worked. Thank you

Message 16 of 21
PWS442
Guide

Re: Admin Page Login loop

I have cleared the Safari site for the IP address, and the Passwords app as well. Does not seem to make a difference. But the Safari Private window worked....... today.

Message 17 of 21
skwiggly
Tutor

Re: Admin Page Login loop


@StephenB wrote:

@skwiggly wrote:

 

What has worked for me is using Safari Incognito mode. Have not tested with other browsers.


Is there any chance that Safari has the admin password of the NAS saved?


I did have the correct password saved in Safari (technically, in the Mac Passwords app). But I just now deleted it, and re-deleted all browser storage, and the admin login loop issue is still happening (on 6.10.4). 

 

So those of you that have downgraded to 6.10.4, do you have to enter your password manually every time? Because this would be the same end result as using a private/incognito window with 6.10.9.

Message 18 of 21
StephenB
Guru

Re: Admin Page Login loop

I am wondering - what happens if you enable "HTTP Admin" in the NAS HTTP settings, and then access the web ui with http instead of https?

 

Obviously this is a bad idea if you forward http to the NAS in your router.  But it might be an acceptable workaround if the NAS is only accessible on your local network or your vpn.

Message 19 of 21
skwiggly
Tutor

Re: Admin Page Login loop


@StephenB wrote:

I am wondering - what happens if you enable "HTTP Admin" in the NAS HTTP settings, and then access the web ui with http instead of https?

 

Obviously this is a bad idea if you forward http to the NAS in your router.  But it might be an acceptable workaround if the NAS is only accessible on your local network or your vpn.


Well this is interesting. I already had both HTTP & HTTPS access enabled in NAS settings. I also re-verified that my admin password is not saved in Safari/Passwords.


Regular Safari window:

HTTP: admin login loop bug.

HTTPS: Able to able to login, but also, was NOT prompted for my password. Furthermore, when I logout, the page refreshes and I am immediately logged right back in, with no action taken.

Private Safari window:
HTTP: prompted for password, can login. Upon logout, the password prompt comes up immediately (indicating the page is refreshing on it's own)
HTTPS: am prompted for password, and on logout, it refreshes automatically.

Taking a look in the developer console, I can see this error that happens with each page reload:
Failed to load resource: the server responded with a status of 403 (Forbidden).   http://NAS.IP,ADDRESS/dbbroker

And in the Network tab, I can see two Javascript files are not loaded (frontview.js and csrf.js). 

Message 20 of 21
RDD
Guide
Guide

Re: Admin Page Login loop

Having this same problem. Must be recent change to Safari. Occurs on Intel iMac, M4 iMac and iPad. I haven't tried the iPhone because ReadyNAS has never displayed correctly there.

 

I DO NOT have this probem when I use Firefox on these 3 machines.

Message 21 of 21
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