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Cannot Access ReadyNAS 2100 shares on a domain

dday1
Aspirant

Cannot Access ReadyNAS 2100 shares on a domain

Hi I'm using a ReadyNAS 2100 [X-RAID2] using RAIDiator 4.2.15 firmware. I have it set up to use ADS and it was working great. Whenever I try to browse to the NAS using windows explorer, I get "Windows cannot cannot access \\readynas. Check the spelling of the name..." The only thing that changed recently that I can think of is that I moved the readynas computer object from the Computers OU in Active Directory to another OU. I can access the Admin panel and Shares using http just fine so it can't be a networking issue. But CIFS/SMB isn't working at all. I moved the readynas object back into the Computers OU but that didn't do anything. 

Also, I'm not sure if this is related, but I cannot get the readynas to join the domain. I get the message "Unsuccessful joining the domain". Is there anything else that I can try to resolve this?

Message 1 of 16
JennC
NETGEAR Employee Retired

Re: Cannot Access ReadyNAS 2100 shares on a domain

Hello dday1,

 

You may need to provide complete information/details for the 2 concerns you have raised. Browsing to the shares of the NAS via CIFS/SMB first needs to have that protocol enabled and since you are planning to associate your NAS to the AD, make sure you have no permissions set on the shares. Maybe you can try going back to permission setting of the share you are having trouble with then Reset permission instead and see if that will help, here's how:

 

 

 

As for joining the NAS to AD, it would help giving us idea of the error and the settings you made that fails.

 

Welcome to the community!

 

Regards,

Message 2 of 16
mdgm-ntgr
NETGEAR Employee Retired

Re: Cannot Access ReadyNAS 2100 shares on a domain

There should be some clues in the logs zip download.

 

Btw RAIDiator-x86 4.2.15 is extremely old firmware. We're up to RAIDiator-x86 4.2.31 now.

 

The very next firmware release after the one you're running, namely RAIDiator-x86 4.2.16 added support for disks larger than 2TB.

Message 3 of 16
dday1
Aspirant

Re: Cannot Access ReadyNAS 2100 shares on a domain

Hi JennC,

 

The CIFS protocol is definitely enabled and it used to be joined to my domain, but now it isn't for some reason. The problem occurs for all shares and I can currently only access them using HTTP. I tried reseting the permission like you suggested, but that didn't change anything. I also made sure that there are no permissions on the shares

 

When joining to  AD, the error is what I've stated above: "Unsuccessful joining the domain". Nothing in the logs and no other errors. The settings used are as follows:

Domain type: ADS

Netbios name: My domain name

Domain Name (FQDN): My full domain name (company.com)

New object OU: blank

Restrict accounts to OU: blank

Domain Controller: autodetect (I still get the error if I type in my DC IP address)

Domain administrator/Password: Domain admin credentials

Message 4 of 16
dday1
Aspirant

Re: Cannot Access ReadyNAS 2100 shares on a domain

Hi mdgm,

 

It was working fine on that old firmware. Each disk in the nas is about 1TB. Would you still recommend updating the firmware? 

I uploaded the logs to my dropbox here

Message 5 of 16
mdgm-ntgr
NETGEAR Employee Retired

Re: Cannot Access ReadyNAS 2100 shares on a domain

I would backup your data before updating the firmware. The remote updates would show the recommended firmware update path.

 

There have been heaps of changes since the firmware you're running. I wouldn't recommend sticking on such old firmware.

Message 6 of 16
dday1
Aspirant

Re: Cannot Access ReadyNAS 2100 shares on a domain

I successfully updated to the latest firmware (RAIDiator 4.2.31) But I'm still unable to access any shares using CIFS. Is there anything else I can try?

Message 7 of 16
JennC
NETGEAR Employee Retired

Re: Cannot Access ReadyNAS 2100 shares on a domain

Hello dday1,

 

When it is not joined to the AD, it's normally set to Local Users / Users, are you not able to access any shares when that is how the NAS is set to? What error message do you get? Please post a screenshot.

 

Also, are the DC and NAS in the same subnet?

 

Regards,

Message 8 of 16
ctechs
Apprentice

Re: Cannot Access ReadyNAS 2100 shares on a domain

Is your domain controller both forward and reverse resolveable in your DNS configuration? I have found that's a common reason why a domain join will fail on RAIDiator 4.x.

Message 9 of 16
dday1
Aspirant

Re: Cannot Access ReadyNAS 2100 shares on a domain

Hi JennC,

 

The Security Mode was always set to ADS. I've never changed it to Users. The DC and NAS are in the same subnet.

Message 10 of 16
JennC
NETGEAR Employee Retired

Re: Cannot Access ReadyNAS 2100 shares on a domain

Hello dday1,

 

You have mentioned that you are having trouble joining it to the AD which i supposed you mean joining it again, then this means NAS is on Users mode, is that right? When it is on Users mode, can you get to the shares? How do you open it by the way, is it using \\nas_IP or \\hostname?

 

Regards,

Message 11 of 16
JennC
NETGEAR Employee Retired

Re: Cannot Access ReadyNAS 2100 shares on a domain

Hello dday1,

 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,

Message 12 of 16
dday1
Aspirant

Re: Cannot Access ReadyNAS 2100 shares on a domain

Hi JennC,

 

Sorry for the late reply. This is how it looks. I never put it on users mode before. When I tried putting it on users mode, it changed over successfully, but I still couldn't access it. I usually access it by using \\hostname. 

Message 13 of 16
StephenB
Guru

Re: Cannot Access ReadyNAS 2100 shares on a domain

You mgiht need to set the workgroup on the NAS to match the domain name.

Message 14 of 16
dday1
Aspirant

Re: Cannot Access ReadyNAS 2100 shares on a domain

Hi ctechs,

 

Yes both my DC and the NAS is resolveable in DNS

Message 15 of 16
dday1
Aspirant

Re: Cannot Access ReadyNAS 2100 shares on a domain

Hi StephenB,

 

Iv'e tried that and got no luck.

Message 16 of 16
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