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Cannot connect to new router
Hi
I have run the ReadyNAS for years without a glitch. However, now that I have a new router I can't send or recieve files from the NAS. It appears on Raidar, and it also appears under networks in windows 10, but no longer appears on the left pane of windows file explorer. If I click on the NAS under the networks it comes up with an error message "error ox800040002: no such interface is supported".
Reading through these discussions I figured the problem must be that the IP setting is still using the old one obtained from the previous router. So I followed instructions on doing an OS reinstall (twice) but it has made no difference. What should I do from here?
Btw, the current settings from both the router and the NAS are below.
This is what appears in the NAS interface:
MAC address: 20:4E:7F:05:F1:ED
Status: Online / 1000 Mbit / Full-Duplex
IPv4 assignment: Use values from a DHCP server
Use values below (both below are blanked out)
IPv4 address: 10.1.1.119
Subnet mask: 255.255.255.0
Speed/Duplex mode: Auto-negotiation
MTU: 1500
And in the router:
Local Device IP address 10.1.1.1
IPv6 state: ON
DHCP Settings: DHCP Server ON
Let's try some visuals...
Chooke wrote:
Doesn't seem to have a shortcut option when I right click on a share in windows.
I access the NAS \\10.1.1.119 in your case) so I see all the shares. Right-click on any, and you will see "create shortcut."
Chooke wrote:
I'd like to do this but I'm not sure what you mean by opening the computer pane? I can't find it on the start menu or right clicking on the start menu. I tried doing it in the File Explorer pane but no luck.
It is in file explorer. Here's another visual. I right clicked on empty space, not on one of the icons.
Chooke wrote:
The DNS setting field was never greyed out (this is under the global settings screen rather than the interface screen which has the DHCP/IPv4 commands). However, strangely enough, Frontview in the interface screen will now no longer accept a change back to its previous "use values from a DHCP server" state, saying that the "IP address is invalid", so it is stuck at the IPv4 address of 10.1.1.119 and sub net mask 255.255.255.0
If the ipv4 assignment on the network->interfaces tab says "use values from a dhcp server" then you should be ok. Just leave it like that.
Chooke wrote:
Stephen, I presume once I get the this sorted on my PC, I'll need to do the same on the family's PC in the main room (it currently also has the same access/visibility issue). However, the other concern I have is that my music streamer and TV DLNA no longer works with the new router. I'm not sure whether the issue is that it cannot access the NAS or it has something to do with the new router, unrelated to the NAS. On the one hand I'm having no other wireless issue with other devices in the home that do not use the NAS for its content but on the other hand, the streamer and TV should still be providing options such as streaming from a PC?
Yes, you'll need to check the other PC, and make similar changes.
On streaming, first check that services are enabled on the NAS - look at Services->Streaming services, but also make sure Bonjour and upnp are checked Services->discovery services.
Then try rebooting the streamer and the TV.
If it still fails, then look for a upnp service setting in the router, and try reversing (disabling it if it is enabled, enabling it if it is disabled).
15 Replies
If https://10,1.1.119l/admin brings you to the NAS admin page (which I think it is, since you are seeing settings), then you don't have an IP address problem.
Check that the windows system has the network set to private, and while you are there confirm that the windows system and the NAS are in the same workgroup.
Turn IPv6 off on the NAS (and perhaps in the router).
Go into windows credential manager, and delete any credentials saved for the NAS.
Then open file explorer and enter \\10.1.1.119 and let us know if you can see the shares.
Hi Stephen
Thanks for the reply. Yes the https://10.1.1.119/admin link takes me to the Frontview screen.
Sorry if I come across as a bit of a noob. The network is set to private but I'm not sure how to check if the NAS is in the same workgroup. It does appear as one of the devices in the network along with another PC we are sharing in another room and a networked printer. For what it's worth, I haven't changed any windows settings from when the NAS was working with the previous router.
I checked the NAS settings in Frontview and there doesn't appear to be a IPv6 command (only IPv4). The router is set on IPv6 though.
I also don't know what or where is the windows credential manager?
Thanks
Frank
Thanks for the reply Stephen.
Yes the https://10.1.1.119/admin takes me to the Frontview page.
Sorry if I come across as a bit of a noob, the network is set to private but I'm not sure how to tell with the NAS is in the same workgroup. On the network page, it does list the NAS as one of my connected devices, along with another PC in the other room and the networked printer. For what its worth, the settings in windows have not been changed since the NAS was last working with the previous router.
From Frontview, I could not see an IPv6 command (only the IPv4) but the router is set to IPv6. I can see the shares and everthing else as I could when it worked with the previous router.
I'm also unsure what or where is the windows credential manager?
Thanks
Frank
Hi Stephen
I'm not sure what happened to the reply I posted yesterday but it has disappeared from the thread.
In summary, I am on a private network but I'm not sure how to know if the NAS is on the same workgroup (I'm a bit of a noob...). However, the NAS does appear as a device with a green tick along with the other devices on my network (ie a PC in another room and a printer). For what it's worth, the PC settings have not been changed since the time when the NAS was working with the previous router.
I'm not sure if this is relevant, but every device is connected to the router wirelessly except for the NAS (and obviously the telephone line). The other thing I didn't mention before is that while I can log into the NAS with the https://10.1.1.119/admin command, I cannot do so with just https://10.1.1.119. With the latter it says the password is incorrect even before I type it in. When I type it in it says it is incorrect and gives another option to log in as a guest - which doesn't allow me in either.
I spent quite a bit of time on it today. I went into windows credential manager and deleted the NAS credentials but it made no difference. As mentioned previously, there does not appear to be a IPv6 command on the NAS software, only IPv4 and while the router is set to IPv6, there doesn't appear to be an IPv4 command. As both the router and NAS were set to be a DHCP server, I turned it off on the NAS but it made no difference. I then tried this the other way round (ie turn it off on the router and leave it on the NAS) but then I lost my internet connection in addition to not rectifying the NAS issue.
Any suggestions from here? I tried to contact Netgear to see if they would provide a one-off paid service over the net but there doesn't appear to be a contact and it doesn't seem they would do this in any event.
Thanks
Frank
Chooke wrote:
I'm not sure how to know if the NAS is on the same workgroup (I'm a bit of a noob...).
On the duo v1, the NAS workgroup is set on the network->global settings page. On most Windows systems you right click the computer icon and select properties.
Chooke wrote:
The other thing I didn't mention before is that while I can log into the NAS with the https://10.1.1.119/admin command, I cannot do so with just https://10.1.1.119. With the latter it says the password is incorrect even before I type it in. When I type it in it says it is incorrect and gives another option to log in as a guest - which doesn't allow me in either.My duo v1 redirects https://10.1.1.119 to https://10.1.1.119/shares not https://10.1.1.119/admin Your problem might be because you don't have http set up to browse your shares. Personally I only rarely access it that way, so it might not need to be fixed.
I spent quite a bit of time on it today. I went into windows credential manager and deleted the NAS credentials but it made no difference. As mentioned previously, there does not appear to be a IPv6 command on the NAS software, only IPv4 and while the router is set to IPv6, there doesn't appear to be an IPv4 command.
Yes, the duo v1 only supports ipv4 (my bad for sending you down that path). The router likely won't let up disable ipv4, so you could try disabling ipv6.
Chooke wrote:
As both the router and NAS were set to be a DHCP server, I turned it off on the NAS but it made no difference. I then tried this the other way round (ie turn it off on the router and leave it on the NAS) but then I lost my internet connection in addition to not rectifying the NAS issue.
You only want one DHCP server on the network, and it should be the router.
Chooke wrote:
Any suggestions from here?
You don't have a IPv4 addressing problem - if you did, then you wouldn't be able to reach the admin page.
-check that the PCs have classified the wifi connection as "private" (or either "home" or "work"). Also check that file sharing is enabled for that network type on the Windows system. In win7 and win10 that is done via the "change advanced sharing settings" on the left of the network and sharing center.
-if there is any internet security software on the PC try disabling it temporarily.
-try opening CMD and entering the following commands:
net use * /delete
net use t: \\10.1.1.119\c /user:admin nasadminpassword
using the real NAS admin password of course. The first command likely will give you an error that you can ignore. If it prompts you to confirm, then let it proceed. It closes any open network sessions on the PC (which does no damage, and it doesn't actually delete anything).
The second command tells the PC to mount the data volume on the duo (which is called "c") to drive letter t on the PC. The NAS requires the admin account credentials to mount the data volume. Let us know if that works (and if not, what error it creates).
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