Re: ReadyCLOUD not connecting

mc41 · ‎2017-01-21

Trying to connect via readycloud. Says nas is off line which it isnt

any solution ?

Cheers

bill

StephenB · ‎2017-01-28

@mc41 wrote:
Go into admin page and add it ?

Yes. It's under network settings (ipv4).

View solution in original post

StephenB · ‎2017-01-22

What firmware are you running on the ReadyNAS?

mc41 · ‎2017-01-22

Not sure as im out. But was upgraded last week.

JennC · ‎2017-01-23

Hello mc41,

Are you logging in via ReadyCloud portal? Please let us know the current firmware version.

Also, please see if you are using the same account that is shown as "signed in as" on the admin page's Cloud > ReadyCloud.

Regards,

JennC · ‎2017-01-26

Hello mc41,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,

mc41 · ‎2017-01-26

No change. Says logged in. NAS off line which it isn't

JennC · ‎2017-01-27

Hello mc41,

Please provide more info.

What is the model number of the NAS?
What is the current firmware version?
Are you logging in using the main ReadyCloud account?
Is the ReadyNAS getting on the Internet?
Are you using a computer that is connected to the same network where the NAS is when logging in to ReadyCloud portal?
When you use ReadyCloud app on Windows/Mac desktop or on an Android, do you get the same problem?
Do you log in using ReadyCloud account that is in an email address format?

Regards,

mc41 · ‎2017-01-28

Readynas 104

serial 3EPE4CEH00DF2

firmware 6.6.1

log in on mac desktop using RAIDar no problem,the readycloud sitting ontop screen in tool bar section, just spinning saying connecting (which it never stops tying to do and never connects

Are you logging in using the main ReadyCloud account? ??? Not sure what you mean

Is the ReadyNAS getting on the Internet? ???? not sure what yiou mean

Are you using a computer that is connected to the same network where the NAS is when logging in to ReadyCloud portal? (cant log onto portal)

When you use ReadyCloud app on Windows/Mac desktop or on an Android, do you get the same problem? yes

Do you log in using ReadyCloud account that is in an email address format? the user name on the computor toolbar is not a email setup

StephenB · ‎2017-01-28

@mc41 wrote:

Is the ReadyNAS getting on the Internet? ???? not sure what yiou mean

Look in the admin web ui and see if you see "internet available" with a green checkbox in front of it on the cloud page.

@mc41 wrote:

Are you logging in using the main ReadyCloud account? ??? Not sure what you mean

Do you log in using ReadyCloud account that is in an email address format?

Did you set up a readycloud account on the portal? ReadyCloud accounts are managed by Netgear, and they all are in email-address format.

mc41 · ‎2017-01-28

Ok. Internet available light is not on, place cursor over ? Mark and says. " communication error check your internet connection or DNS settings."

StephenB · ‎2017-01-28

@mc41 wrote:
Ok. Internet available light is not on, place cursor over ? Mark and says. " communication error check your internet connection or DNS settings."

Does your NAS use a static IP address? Or is it using DHCP?

mc41 · ‎2017-01-28

DHCP.

StephenB · ‎2017-01-28

You might try adding 8.8.8.8 as a ReadyNAS DNS server. That's google's open DNS server.

mc41 · ‎2017-01-28

Go into admin page and add it ?

StephenB · ‎2017-01-28

@mc41 wrote:
Go into admin page and add it ?

Yes. It's under network settings (ipv4).

phsandmeier · ‎2017-01-30

I have the same problem... with DNS 8.8.8.8

can you help me?

StephenB · ‎2017-01-30

@phsandmeier wrote:

I have the same problem... with DNS 8.8.8.8

can you help me?

Does the cloud page show a good internet connection?

If not, are you using a static IP address?

phsandmeier · ‎2017-01-30

The internet connection is very good. I use a static IP.

It affects all Windows client. IOS Mobile Client works fine...

StephenB · ‎2017-01-30

@phsandmeier wrote:

The internet connection is very good. I use a static IP.

Perhaps you misunderstood. I wasn't asking if your internet connection itself was good. I was asking if the cloud page on the admin web ui showed a status of internet connected with a check mark in front of it.

The most common cause of your problem is a misconfigured static address. Leaving out the DNS service is very common, though that doesn't seem to be your problem. You might also add your ISPs DNS service(s) to the configuration on the NAS. A misconfigured subnet mask or gateway address can also cause your problem.

Also, what firmware is your NAS running?

phsandmeier · ‎2017-01-30

Firmware 6.6.1

Windows Client 1.7.6.28

The system ran smoothly until yesterday

StephenB · ‎2017-01-30

@phsandmeier wrote:

Firmware 6.6.1

Windows Client 1.7.6.28

The system ran smoothly until yesterday

Thanks.

So the ReadyNAS thinks it is connected to ReadyCloud. The next step is to see if ReadyCloud agrees. Log into the ReadyCloud web portal to see (don't use the client).

phsandmeier · ‎2017-01-30

The Web Portal is running.

StephenB · ‎2017-01-30

If the web portal also connects to your NAS, then the problem has to be with the client software

Try them again first (since ReadyCloud does go down from time to time).

phsandmeier · ‎2017-01-30

On my Ipad works the client fine. It only not works on windows
I need the service for work. it is scary... downtime 24 houre and more!

StephenB · ‎2017-01-30

@phsandmeier wrote:

On my Ipad works the client fine. It only not works on windows

Maybe try uninstalling/reinstalling the windows client.

@phsandmeier wrote:

I need the service for work. it is scary... downtime 24 houre and more!

There are other options that you might find more reliable (or that you can use as backup methods).

If your company has a VPN deployed, you might be able to access the NAS directly when you are using their VPN.

Other alternatives include owncloud (you can get a good app for that from https://rnxtras.com/) and ZeroTier. There's a thread on ZeroTier here: https://community.netgear.com/t5/Using-your-ReadyNAS/ZeroTier-and-the-ReadyNAS/m-p/1163028#M118703