Hi All, today I got a dreaded email from my ReadyNAS 104. Disk failure. Unable to look into it unitl I got home. I decided to bite the bullet and buy 2x10TB Iron Wolf's from Seagate. I've been meaning to upgrade from my 4x4TB setup in X-Raid.
Getting home I could hear the disk or disks failing. I could not login to the Admin page either via browser or RAIDar. I had to force shutdown.
Upon reboot, I got ERR: No Disks Detected! I had to force shutdown again. I removed Disk 1 and booted. It booted up okay. Checked logs and they are below.
I swapped out disk one with the new 10TB and booted. Same issue, ERR: No Disks Detected! I've now removed the 10TB from bay 1 and booted. Same ERR
Any assistance is greatly appreciated.
LOGS - The Unit was not physically tocuhed during any of this until 18:38
Mon Jul 24 2017 18:55:07
System: ReadyNASOS background service started.
Mon Jul 24 2017 18:40:50
System: The system is shutting down.
Mon Jul 24 2017 18:38:58
System: ReadyNASOS background service started.
Mon Jul 24 2017 18:38:54
System: ReadyNASOS service or process was restarted.
Mon Jul 24 2017 9:47:37
Disk: Disk in channel 3 (Internal) changed state from RESYNC to ONLINE.
Mon Jul 24 2017 9:46:07
Disk: Disk Model:ST4000VN000-1H4168 Serial:W301BXR0 was added to Channel 3 of the head unit.
Mon Jul 24 2017 9:45:48
Disk: Disk Model:ST4000VN000-1H4168 Serial:Z301GARA was removed from Channel 1 of the head unit.
Mon Jul 24 2017 9:45:37
Disk: Disk Model:ST4000VN000-1H4168 Serial:W301BXR0 was removed from Channel 3 of the head unit.
Mon Jul 24 2017 9:45:26
Disk: Disk Model:ST4000VN000-1H4168 Serial:W301BY0X was removed from Channel 4 of the head unit.
Mon Jul 24 2017 8:16:26
Disk: Disk in channel 1 (Internal) changed state from ONLINE to FAILED.
Mon Jul 24 2017 8:16:22
Volume: Volume data health changed from Redundant to Degraded.
I've tried more swapping out and booting and rebooting and still no luck with anything. The three volumes in 2,3,4 are showing as inactive and I am quickly begining to fear the worst. Additional logs below.
Mon Jul 24 2017 20:19:48
Disk: Disk Model:ST4000VN000-1H4168 Serial:Z301GARA was removed from Channel 1 of the head unit.
Mon Jul 24 2017 20:16:56
System: ReadyNASOS background service started.
Mon Jul 24 2017 20:13:35
System: The system is rebooting.
Mon Jul 24 2017 20:12:24
Disk: Disk Model:ST4000VN000-1H4168 Serial:Z301GARA was added to Channel 1 of the head unit.
Mon Jul 24 2017 20:09:51
Disk: Disk Model:ST10000VN0004-1ZD101 Serial:ZA213X4Q was removed from Channel 1 of the head unit.
Mon Jul 24 2017 20:06:43
System: ReadyNASOS background service started.
Mon Jul 24 2017 20:03:32
System: The system is rebooting.
Mon Jul 24 2017 19:59:52
Disk: Disk in channel 4 (Internal) changed state from RESYNC to ONLINE.
Mon Jul 24 2017 19:59:49
Disk: Disk in channel 3 (Internal) changed state from RESYNC to ONLINE.
Mon Jul 24 2017 19:59:04
Disk: Disk Model:ST10000VN0004-1ZD101 Serial:ZA213X4Q was added to Channel 1 of the head unit.
Mon Jul 24 2017 19:58:09
System: ReadyNASOS background service started.
Mon Jul 24 2017 19:58:06
System: ReadyNASOS service or process was restarted.
Mon Jul 24 2017 19:31:09
Disk: Disk Model:ST4000VN000-1H4168 Serial:W301BY0X was added to Channel 4 of the head unit.
Mon Jul 24 2017 19:31:01
Disk: Disk Model:ST4000VN000-1H4168 Serial:W301BY0X was removed from Channel 4 of the head unit.
Mon Jul 24 2017 19:30:56
Disk: Disk Model:ST4000VN000-1H4168 Serial:Z3039RB5 was removed from Channel 2 of the head unit.
That is the thing, I wasn't even home. This all just happened. And now it looks like I have lost everything. My theory is the array is just broken. Can this be rebuilt at all?
Support have offered the Data Recovery at a cost of about $275AUD. Would that do it?
It is a lot of money and I don't want to just throw it away...
Support have offered the Data Recovery at a cost of about $275AUD. Would that do it?
It is a lot of money and I don't want to just throw it away...
Unfortunately there are no guarantees on data recovery (one reason why I always recommend at least one backup to a different device). But at this point if you want your data back, you will need to use some form of data recovery.
Another option is to try ReclaiMe - a data recovery package that some users have used successfully. That will require you to connect your hard drives to a windows PC (either with SATA or USB). ReclaiMe is also expensive, but it will give you some idea of what it can recover before you pay for it.
Another option is to try ReclaiMe - a data recovery package that some users have used successfully. That will require you to connect your hard drives to a windows PC (either with SATA or USB). ReclaiMe is also expensive, but it will give you some idea of what it can recover before you pay for it.
Thank you. This software states connect all NAS drives to one PC. Would that include the failed drive from disk one or just the three remaining.
Furthermore, what would be causing random remove/add of drives without physical interaction? This is what probably caused the issue in the first place...
Mon Jul 24 2017 23:33:08
Disk: Disk Model:ST10000VN0004-1ZD101 Serial:ZA213X4Q was added to Channel 1 of the head unit.
Mon Jul 24 2017 23:32:29
Disk: Disk Model:ST10000VN0004-1ZD101 Serial:ZA213X4Q was removed from Channel 1 of the head unit.
Mon Jul 24 2017 23:31:10
Disk: Disk Model:ST4000VN000-1H4168 Serial:W301BXR0 was removed from Channel 3 of the head unit.
Mon Jul 24 2017 23:19:09
Disk: Disk in channel 2 (Internal) changed state from RESYNC to ONLINE.
Furthermore, what would be causing random remove/add of drives without physical interaction? This is what probably caused the issue in the first place...
That I don't know. Was there anyone who had access to the NAS while you weren't home?
Speculating - it is conceivable that the sata connections on the drives aren't fully seated, and something else disturbed the unit (causing vibration/momentary disconnection). I guess it's also possible that something messed up the SATA bus interface briefly.
Data recovery people I took my unit & 4x4TB too has responded stating the drivers are actually in tact and no physical issues or damage has been reported. Leading me to the conclusion it is the NAS unit itself that has caused the issue. With my warranty expiring at the end of August. I will be seeking a warranty claim with them. Any further advice on this is greatly appreciated.
Did you avail the data recovery contract from Netgear? If so, the person who assisted you on recovering the data might be able to help you checking if there is something with the ReadyNAS chassis that it needs replacement already.
Netgear's remote access to restore data would have failed due to the erratic unmount/mount of drives. The third party data recovery experts I took the drives too have virtually rebuilt the array and it is all in tact. They are recovering data to a 10TB I have supplied.
I have contacted support with my warranty concerns, yet I have not received a reply.
If anyone has had experience with this, please let me know. Or this topic can most likely be closed. Thanks.
Just an update to anyone that was following this. The retailer have deemed the unit as faulty and I received a full money back refund. Safe to say, I won't be using a Netgear NAS any time soon.
