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Forum Discussion
ReadyNAS 214 fails to recognise 4th drive
Please help!
Have been trying for weeks to get my ReadyNAS 214 to recognise the 4th drive I inserted. For some reason, RAIDar could briefly see the 4th drive but the admin page will not. Feels like I've tried everything from removing and reformatting drive in a USB enclosure before reinserting and every combination of restarts. Any ideas?
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Hi NAS-Bodger,
Welcome to the forums.
I would like to verify a few things regarding the ReadyNAS setup.
1. What firmware are you using?
2. What RAID level are you using?
3. Are you replacing a hard drive or are you expanding it?
4. When you see it on RAIDar, what does it say? (screenshots from the RAIDar and admin page might be best).
You could probably do a test on the new HDD using its own utility on your PC, just to make sure the HDD is healthy.
Regards,Thank for getting back to me FramerV,
The firmware I'm running is 6.6.1 and I'm using RAID 5 (X-RAID). I'm trying to expand - I have 3 drives in already and want to add a 4th. Screenshots attached.
Thanks,
NAS-Bodger
Is the new drive at least as large as the other three?
Hello NAS-Bodger,,
Could you check please on the admin page's System > Volumes? This should show the 4th disk with red mark while the other 3 in green.
Regards,
Hi JennC,
All I see is three drives (see attachment). It it safe for me to remove the 3rd drive and put it in the 4th slot to see if it's the slot that's the problem?
- Thanks StephenB,
I'll give it a shot. I'm assuming that means that once I've identified if it's a faulty slot or not, I can take out the drive and return the original 3 to their corresponding slots and the RAID will be intact? The NAS is new, so I'd be looking for a fix or replacement from Netgear. If I have to go for a replacement, will I be able to put the 3 drives in the same order into the new unit and it will recognise all the data on the RAID? Excuse my ignorance!
Thanks for all the help everyone!
NAS-BodgerYour RAID on the original 3 drives will be intact so long as all removals/insertions are with power off. If you end up needing a new NAS, you should go through the same procedure Stephen outlined (maybe even verifying all slots) and make sure that the new NAS is running the same version of firmware as is on your array. After that, remove the spare and insert the 3-drive array in the new one with power off. If you have an old, smaller SATA drive, the process could go a bit faster than with your new WD Red.
- No, it worked :)
- The spare drive formatted fine in slot 1, then booted fine when I moved it to slot 4 so looking good. Then off again and the 3 original drives all went back in their original slots. Looked like it worked fine. Can see shares but can't access them and can't access the admin page
Ok. That of course means we still have no clue on what was going on with drive 4 before.
You removed drive 4 when you replaced disks 1-3?
Something sounds pretty wrong here. It might be time to use paid Netgear support.
Maybe a full OS partition? That can cause access issues like you are now seeing. I haven't heard of it causing a problem with expansion, but I suppose it could.
- OK, thanks for your help. I hope I manage to get back in and recover my data
- I can find it using RAIDar but it wants the admin password to download logs and it's not accepting it
Hi NAS-Bodger,
Are you using your ReadyCloud account? You can probably try just a local access, maybe "admin" and "password" (default login).
Regards,
Hi NAS-Bodger,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
- Hi FramerV,
Apologies for the silence. As advised, I contacted Etgear Support, who recommended I perform an OS reinstall with just the 3 working drives in it. This worked and all seemed to be working. The 4th drive was added and recognised - strangely after about 24 hours of being in the bay - formatted and synced with the RAID. This continued for about 2 days before the drive decided that it would disappear and the RAID is now reporting on the Admin page that it is "degraded". I'm unsure what to do now. I I know that the 4th drive is fine as I put it through a thorough surface scan before returning it to the NAS. its back with Support now as of this morning :(
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