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Forum Discussion
ReadyNAS NV+ stuck on "Booting Please wait"
Hi,
As per the title, my ReadyNAS NV+ will no longer boot. The display says 'Booting Please Wait...' but never progresses beyond this point. I can not turn the unit off using the button on the front as it does not respond, so have to remove its plug instead. The unit has 4 x 2TB disks installed (I *THINK* they're 2TB) and has shown no problems since purchase. Firmware and software were always kept up to date, but not being able to access the front end means I can't give definitive information on this. The unit was setup to self-power down, and re-start each night, again with no issues. When it came to power up yesterday morning, it did not progress beyond the boot message. There are no other lights visible on the unit other than the power indicator which flashes a steady blue. The unit holds home music/video/photo files and at last check was at about 55% capacity.
I ran the memory check on the unit, and as far as I could see, no issues were reported (although I did not watch the display the whole time). I re-installed the firmware from the Boot menu and the install appeared to succeed. The message changed from 'Reinstalling FW Please Wait...' to 'Booting...' It was at this point that the steady green light appeared over disk 3 on the front of the unit and the process appeared to hang. I left it in this state for upwards of three hours with no apparent signs of improvement.
Can anyone tell me whether the behaviour I'm seeing points to an issue with Disk 3? The fact that the light appears above Disk 3 when booting and progresses no further seems to suggest so. Are there any other suggestions as to what I could try next? Or any other diagnostics I can attempt? I have read the other threads on this issue on the forums, but none seem to provide a definitive list of actions and outcomes.
I'm guessing this unit is out of support now, so Netgear probably won't be able to provide much help. Any help or guidance anyone can provide would be much appreciated at this point.
15 Replies
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Welcome to the Community!
Do you still remember the firmware installed on the NAS? You may have to verify what version of NV+ you have. You can use this guide to see if it's a V1 or V2.
Have you installed RAIDar software and check on the status of the NAS? you might still be able to download the logs. Let's check if your NAS can boot without the disks, turn off the NAS and label the disks on what slot they are in and try to boot it without the disks. Try to check the disks for errors as well by connecting it to a PC and run disk utility from the disk manufacturer.
This will help is determine if there's an issue with the chassis or the disks, another possibility might be an issue with the PSU. Unfortunately, Support does not replace PSUs anymore so you will have to purchase it from a third party provider.
If in case you need to recover the data from your disks, you may want to check ReCLAIMe or R-Linux. Community members have suggested using these software to recover data from the disks.
HTH
Regards
Hi Marc,
Thank you for your reply. I'm afraid I can't remember the latest firmware version, though the unit was purchased in 2011, so this would suggest it is a V1 unit.
I have installed the latest version of Raidar for Windows, but the NAS is not discoverable.
I will try and boot the unit without the disks and report back once that's done.
andysbikeclinic wrote:
the unit was purchased in 2011, so this would suggest it is a V1 unit.
The v2 was introduced in late 2011, so perhaps not.
Does your NAS use a power adapter, or is the main power directly connected to the back?
The v2 uses a power adapter, the v1 does not.
Hi Marc,
Assuming I can find one disk that is OK, can I use recovery software you mentioned? Do these programs run on Windows PC OK?
Thanks again.
andysbikeclinic wrote:
Assuming I can find one disk that is OK, can I use recovery software you mentioned?
You'll need three (and ideally all four). You can use use USB adapter/docks, or a multi-disk enclosure to connect them to the PC.
If disks are marginal, you could clone them, and recover from the clones. Cloning also ensures that you don't accidentally do more damage to the file system in your recovery efforts.
andysbikeclinic wrote:
Do these programs run on Windows PC OK?
Yes. FWIW, R-linux for Windows is quite a bit cheaper. ReclaiMe supports the BTRFS file system - which is used by the new OS-6 ReadyNAS, but not by your old NV+ (which uses ext).
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